Associate/Senior Associate/Manager- Investor Services

Bengaluru, Karnataka, India
Not disclosed
24 Feb 2021
24 Mar 2021
3161619
Approved employer
Permanent
Full time
Manager

Description

1. Job Purpose

Morgan Stanley Fund Services is committed to providing the highest standard of services to the funds that we administer. Investor Services lies at the heart of this commitment.

The global Investor Services team is charged with providing a best in class service to both our clients and their investors. The Advantage Services team plays a key role in meeting this goal by providing support services to our processing centres in Westchester and Dublin.

MSAS play a key role in the initial processing of investor information. This includes:

  • The distribution of Offering Memorandum to potential investors.
  • The receipt and review of completed subscription documentation. This includes:
  • Completion of initial AML review.
  • Initial review of subscription documentation for completeness.
  • Email communication to investors seeking additional information where required.
  • Email communication to investors in response to routine queries.
    • The receipt and review of other investor transactions (Redemptions, transfers, etc)
    • The setup on investor accounts on FSID.
    • The entry of investor transactions into FSID.

    The role of the Manager is key to the delivery of these services.

    Responsibilities of a Manager include:

    • Day to day supervision of the Investor Services team.
    • Providing a point of escalation and training for the Investor Services team.
    • Keeping management in Mumbai, Westchester and Dublin appraised of operational issues in a timely manner.
    • Providing an effective daily hand over of processing between Mumbai and the other processing centres, currently in Westchester and Dublin.
    • Participate in global projects including system enhancements and data conversions.

    2.   Principle Accountabilities

    Service Delivery

    • Monitor the receipt of client and investor information through fax and email.
    • Ensure that all investor activity is processed in a timely and accurate manner.
    • Ensure that all follow up queries to investors are handled in an appropriate manner.
    • Handle routine email and fax queries from investors and fund managers in a professional and prompt manner, escalating where appropriate.
    • Ensuring that the records of the fund are maintained in a complete and organised manner.
    • Produce MIS and other internal operational reports that assist in the effective operation of the team.
    • Providing a point of escalation and training for the Investor Services team.
    • Keep management in Mumbai, Westchester and Dublin appraised of operational issues.
    • Providing an effective daily hand over of processing between Mumbai and the other processing centres, currently in Westchester and Dublin.
    • All of the above should be carried out in compliance with the Service Level Agreements agreed with each client.

    Team Leadership

    A Manager in Investor Services plays a key role in the day-to-day operation of our team. Key responsibilities include:

    • Training and mentoring of individual team members and Team Leaders.
    • Ensuring that individual team members are aware of the policies, controls and procedures that apply to their role.
    • Providing an escalation point for team members.
    • Ensuring that line management are made aware of any issues in a timely manner.
    • Ensuring that the team has appropriate cover in place to cope with annual leave and illness.
    • Develop and maintain rapport with peers, colleagues and offshore counterparts.
    • Conducting regular team meetings and one to one with the team.
    • Highlighting resource constraints to line management.

    Compliance

    Investor servicing requires compliance with a range of policies. The Manager should have:

    • A detailed knowledge of the offering documentation for the funds being serviced.
    • A thorough knowledge of the regulations that pertain to the domicile of the fund being serviced.
    • A thorough knowledge of our internal policies and procedures. Particular emphasis is required on all matters relating to Anti-Money laundering controls.
    Projects

    The Manager plays an important role in various IT and Operational Projects. These activities include:

    • Identifying system enhancements that reduce operational risk, create operational efficiency or improve customer service.
    • Participating in the key elements of the project life cycle (Specification, Testing and Operational Implementation).
    • Participating in the inconversion of records from other administrators.

    3.   Key Characteristics / Competencies

    A Manager is likely to have the following characteristics:

    • A number of years prior work experience – preferably in financial services and with Investor servicing. Knowledge of hedge fund processing is a strong advantage.
    • Experience in supervising and reviewing the work of others.
    • Good administrative and organisational skills with a particular focus on accuracy and attention to detail.
    • An ability to work under pressure and an ability to cope with increased work loads at month-end.
    • An ability to work as part of a virtual team that is spread across different time zones and geographies.
    • An ability to use key financial systems and other IT tools.
    • A third level qualification – preferably in a business or numerical discipline.

    Accepted by:

    • Manager Senior Manager
    • Investor Services Investor Services

    Qualifications

    A Manager is likely to have the following characteristics:

    • A number of years prior work experience – preferably in financial services and with Investor servicing. Knowledge of hedge fund processing is a strong advantage.
    • Experience in supervising and reviewing the work of others.
    • Good administrative and organisational skills with a particular focus on accuracy and attention to detail.
    • An ability to work under pressure and an ability to cope with increased work loads at month-end.
    • An ability to work as part of a virtual team that is spread across different time zones and geographies.
    • An ability to use key financial systems and other IT tools.
    • A third level qualification – preferably in a business or numerical discipline.

    For further information, and to apply, please visit our website via the “Apply” button below.