Audit Manager, Customer & Conduct

Dublin, Republic of Ireland | Hybrid
18 May 2023
01 Jun 2023
Approved employer
Full time

What is the opportunity?

We have an amazing opportunity for an experienced audit professional to join the GIA Customer & Conduct Team. Our Team is passionate about putting our values into action and working in an agile way! You will work closely with stakeholders across Retail and Corporate Banking & Markets divisions.

In this role, you will:

  • Participate in the planning, execution and reporting of audits to provide risk based assurance on the effectiveness of risk management and the adequacy and effectiveness of the Group's system of internal controls, ensuring effective sharing of lessons learned and standard methodology.
  • Support the design, development and execution of the Group Internal Audit assurance strategy for accountable Key/Sub Risks (Conduct Risk).
  • Foster effective relationships with senior management and other relevant key stakeholders.
  • Work with colleagues to champion and implement strategies to fulfil the Purpose and Vision for the Function.

What will make you stand out?

We are looking for someone with an understanding of the Group's key businesses, priorities and challenges, in addition to the regulatory environment in which the Group operates.

A great communicator with the ability to influence and constructively challenge while maintaining relationships.

Experience with any of the following will help you to stand out but is not necessary in order to apply for this role;

  • Managing results, reviewing work and leading all aspects of problem resolution and quality control.
  • Prior risk management, risk assurance or audit experience.
  • Experience with or technically qualified within Conduct Risk.

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

The GIA Customer and Conduct team provide third line of defence assurance within the Retail Ireland and Corporate Banking & Markets divisions. We work with agility at all times, focussing on continuous improvement and delivering the highest 'insight' value, being flexible with approaches and strategies as needed.

This is a hybrid role and can be done anywhere in the Republic of Ireland with the primary office location as Dublin. Travel will be required for in-person collaboration - exact frequency to be agreed with manager.

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid mat leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us, we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

  • Manage Risk - People Manager
  • Customer Focused - People Manager
  • One Group, one team - Self
  • Accountable - Self
  • Agile - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact

Closing date: May 31, 2023

For further information, and to apply, please visit our website via the “Apply” button below.