Business Analyst, Operational Excellence

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

As part of the Bank's focus to put clients first in everything we do, the newly formed Operations function has launched the #Future Fit Programme, bringing together interdisciplinary squads to fundamentally change the way we work and optimise our Client Journeys across all business segments (CCIB, RB, PvB). The transformation will focus on adopting new ways of working and on managing, optimising and organising itself along client journeys, regardless of current organisational silos. An organisationally aligned and optimised client journey should ultimately deliver better client experience (leading to income uplift opportunities), a better control environment and increased productivity / lower costs.

OE is integral part of transformation office & key enabler of #FutureFit operations. As an OE Business Analyst, you will support our project leads on various projects across Businesses, Functions and Countries. This will provide you with an opportunity to build a network with stakeholders across the Bank as well as develop process improvement and project management capabilities. OE Business Analysts are driven, flexible and intelligent individuals that are used to challenging the way things work.

Create and maintain the communication channels of the group OE team & drive engagement

Bridge Page

• Creation & Maintenance of the Group Operational Excellence & Improvement Habit Bridge site.
• Ensuring all the contents (Blogs, Training materials, templates etc) in the site are updated and relevant
• Update and maintain the A3 Community of Practice page and ensure traction and engagement from the community
• Create and maintain any other subsidiary pages as required

A3 Champions/Community engagement

• Maintaining the updated list of A3 champions across the bank
• Ensuring all Key communications are cascaded to the Champions community on time
• Ideate and support drive initiatives to increase the engagement of A3 Champions and other colleagues

Tools Support

• Update the Portal with latest news, events and Top contributors
• Ensuring all latest changes are updated on the User Guide
• Monitor and review the A3 dashboard metrics and trigger for actions
• Engage in A3 Portal enhancements & testing as required

MI & Analytics Support

• Gather and maintain all Key metrics data related to OE performance (Training, A3s, benefits etc)
• Enable self-service of these metrics and act as key liaison for any clarification on the same
• Ensuring all data points across systems are accurate and up to date (SABA, A3 Portal etc)
• Producing the required MI / Dashboards at multiple levels supporting improvement habit
• Supporting OE team in project specific data analytics and presentation

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Help the change team/ Squad to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Squad / project teams

Other Responsibilities

• Receive coaching and training on-the-job.
• Contribute towards improvement of the various tools and initiatives run by the OE team

Our Ideal Candidate

• 4+ years of experience
• Critical thinking ability
• Good analytical skills
• Good skill with Microsoft Office, particularly Excel & PowerPoint, and familiarity with MI tools like Tableau
• Good communication & writing skills
• Creative designing Skills
• Exposure to process improvement methodologies
• Exposure to project management principles

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.