Business Analyst - Site Support Group

Job Description

Job responsibilities include:

Data Management and Analysis:

• Assist in ad-hoc data-mining, data-representation and analysis as may be required by the business
• Audit and maintain the data repository for business metrics

Process Improvement & Automation:

• Automate tasks on hand as much as possible, to improve efficiency, process improvements and make space for additional deliverables, be on the constant lookout for analytics that can be done to benefit business decision making process

Stakeholder Management:

• Work closely with operations and other support teams in both global and domestic sites to collate information, resolve discrepancies and query as relevant

Management Review Process:

• Create monthly operation scorecards, executive summaries, dashboards and assessments
• Govern the reports and the forums in terms of quality, value add, capturing actionable and progress of the delivery on action items
• Create and facilitate forums via telepresence and conference calls to review dashboards and scorecards

Technical skills/Qualifications

• 2+ years experience working with any one of following tools - Alteryx, Python, SQL, Tableau Development and Advanced Excel (VBA & UDFs). Proficiency required: Medium
• Strong qualitative, quantitative analytical skills with proven problem solving abilities
• Excellent verbal and written communication skills and ability to communicate across all levels of business
• Individual should be self-motivated, flexible, have a keen eye for detail and display a very high degree of ownership & accountability
• Strong time management skills with the ability to collaborate, multi-task, prioritize and meet timelines
• Statistical modelling and/or Machine Learning is preferred but not a must

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.