Senior Client Implementation Coordinator, AVP

Recruiter
State Street
Location
London, UK
Salary
Not disclosed
Posted
22 Oct 2021
Closes
22 Nov 2021
Ref
R-681602
Approved employers
Approved employer
Contract type
Permanent
Hours
Full time
Experience level
Manager

Why this role is important to us

The Outsourcing Oversight Officer is responsible for supporting the organization’s outsourcing governance framework including oversight & control as well as reporting duties. The individual will work independently and will liaise with business departments, supporting functions and senior management teams of the organization.

What you will be responsible for

  • Coordination of legal entity outsourcing governance framework according to local and regulatory requirements
  • Administration, supervision and coordination of outsourcing risk analysis documentation and supervision of necessary adjustments to the documentation if risk situation has changed or according to the regular review
  • Supports compilation of the risk analysis performed by the business units; assessing risks: classification, qualification of impact, etc. and contributes to identifying source of risks during that processes
  • Analyses risk scenarios and develops recommendations for appropriate mitigating actions and internal control improvements based on the business unit proposals
  • Partner and support business units in risk monitoring related matters e.g. determination of KPIs; regular performance review of outsourcing service provider; SLA
  • Develops appropriate regular outsourcing risk reporting, internally (e.g. MIS, annual outsourcing report for senior management) and externally as required;
  • Administration of UK outsourcing inventories

What we value

  • Contact person for internal and external audit requests on outsourcing related matters
  • Participates and drives forward development of outsourcing risk methodologies and ad hoc studies; contributes to complex projects and analyses in operations, as required
  • Liaises with colleagues across the organization and functions as required to ensure compliance with corporate policies and processes and implementation of respective changes to such policies
  • General Operations Control functions
  • Being collaborative by nature with the capability to help others achieve more, working with local and global teams, including the flexibility to work within global deadlines
  • An ability to form and cultivate positive relationships with internal partners across all levels of the organization
  • An ability to take ownership, initiative and successfully navigate within a demanding and international environment of a leading global financial institution
  • An ability to thrive in a highly regulated environment that demands full compliance with policies and procedures
  • A positive attitude that motivates and inspires others
  • Proficient in Microsoft Office suite of applications, specifically MS Word and Excel
  • Graduate or above, preferably with specialization in finance or comparable designation, MBA a plus

Education & Preferred Qualifications

  • Master/ Bachelor degree in finance, business, accounting or related field
  • 3+ years of experience in a financial services organization, ideally within the asset management/- servicing industry and preferably with a risk management focus; previous operational risk experience would be ideal
  • Excellent attention to detail
  • Experience in people and project management would be helpful but not mandatory
  • Skilled and experienced in using and understanding the capabilities of reporting facilities; proficient use of MS Office applications
  • Excellent communications and presentation skills, to be able to inform and persuade both orally and in writing
  • Excellent negotiation skills
  • Analytical, reliable and proactive working attitude with an eye for detail and ability to complete projects and keep to ambitious deadlines
  • Strong personal organization and planning skills and ability to work independently within tight timeframes
  • Ability to act across different business units/ areas

Why this role is important to us

The institutional asset management industry is evolving. Clients need more than products; they need a trusted partner and advisor with a deep understanding of their needs who can help them achieve their goals. State Street Global Advisors is seeking a hardworking individual who can support and enable our client facing teams to succeed in this environment. Are you that person?

As an RFP Analyst within State Street Global Advisors’ Global Institutional Group, you will take an active role in the business development process, with responsibility for creating accurate, high-quality, and compelling requests for proposal, requests for information and due diligence questionnaires for prospective institutional clients and consultants. You will be part of a global team responsible for:

What you will be responsible for

  • Working with client facing teams to analyze proposal requirements to decide bid/no bid
  • Managing the completion of the RFP/RFI/DDQ to the deadline by establishing priorities and target dates for drafting, information gathering, review and final approval of RFPs/RFIs/DDQs
  • Engaging and partnering with internal subject matter experts to draft nonstandard answers to questions that are clear and compelling
  • Compiling performance, characteristics and personnel data for RFPs/RFIs/DDQs
  • Ensuring the firm brand, product messaging, and tone are consistent throughout the document
  • Minimizing reputational risk by working with subject matter experts to ensure that language and data meet regulatory requirements
  • Continually looking for ways to improve and simplify the RFP team’s processes
  • Maintaining and logging information for RFP reporting metrics
  • This role is part of the Global Request for Proposal, Request for Information and Due Diligence Questionnaire Team and in that role you will report to the respective team manager.

What we value

  • Capability to produce high-quality and/or final work product and solutions in a rapidly changing environment with tight deadlines, including the skill to prioritize and allocate projects and workflow to ensure timely and accurate delivery
  • Being collaborative by nature with the capability to help others achieve more, working with local and global teams, including the flexibility to work within global deadlines
  • An ability to form and cultivate positive relationships with internal partners across all levels of the organization
  • An ability to take ownership, initiative and successfully navigate within a demanding and international environment of a leading global financial institution
  • An ability to thrive in a highly regulated environment that demands full compliance with policies and procedures
  • A positive attitude that motivates and inspires others
  • Proficient in Microsoft Office suite of applications, specifically MS Word and Excel
  • Graduate or above, preferably with specialization in finance or comparable designation, MBA a plus

Education & Preferred Qualifications

  • 3-5 years experience in asset management or strong consideration for those with prior RFP writing experience, or, mutual funds and ETFs exposure
  • Understanding of the asset management business, basic financial concepts, and regulations as well as knowledge of various asset classes (e.g., equity and fixed income), different investment products, and market segments
  • Comprehensive understanding of the products you support
  • Strong project management, analytical thinking, problem solving, research, time management, and verbal and written communication skills
  • Capacity for differentiated thinking and ability to challenge the status quo in order to drive optimal outcomes
  • Excellent editing and proofreading skills
  • Strong quantitative skills and ability to understand and communicate investment data
  • Acute attention to detail

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.

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