Internal Audit Operations and MI Lead - EMEA

A key aspect of Internal Audit Operations' responsibilities is to provide the IA organization with strategic direction, oversight and coordination of operational activities in all locations where IA is permanently based. This role is a key member of the IA Operations Team, working closely with IA Operations team leads, key partners in Citigroup, and the IA product/functional/regional Chief Auditors, to ensure the smooth running of IA's operations, including: logistics; technology; setting and monitoring adherence to operational policy; coordinating and overseeing aspects of data provision to IA Governance forums; coordinating audit events relating to the audit plan management; onboarding and offboarding new IA staff; recruitment tracking; and designing and implementing IA transformation activities.

This highly visible role requires the establishment of strong working relationships across all levels of IA's organization to enable smooth co-ordination of IA's Operations, and ensure that IA achieves its strategic aims. This role will also drive Citi-wide change initiatives as they relate to Internal Audit, with a focus on continuous improvement through the consideration/adoption of innovative solutions to drive process efficiency, as well as supporting IA- and function-wide projects, and external examinations of IA.

Key Responsibilities:

• Develops and establishes operating policies consistent with policies and objectives and ensures their adequate execution.
• Appraises and evaluates the results of overall operations regularly and systematically, and reports these results to the relevant regional Chief Auditor.
• Directs internal operations to achieve desired results for operational criteria/metric.
• Directs the development and installation of procedures and controls, to promote communication and adequate information flow, and thereby solidifying management control and direction of the enterprise.
• Ensures that all activities and operations are performed in compliance with local, state and federal regulations and laws governing business operations.
• Directs the development and establishment of adequate and equitable personnel policies throughout the organization, including compensation policies and employee benefit plans. Ensures that the interests and welfare of employees as individuals are preserved and protected.
• Takes ownership of the Audit Plan in terms of tracking completion for the region and proposed program of coverage. Tracks completion of issue assurance and time in terms of plan vs. actual for all activities.
• Direct and owns the provision of technology solutions for the IA organization including the communications medium, audit technology solutions and technology applications and hardware.
• Direct and owns the premises and logistics of the IA organization to ensure effective and smooth activities are established and maintained around the world.
• Assists in the coordination of the recruitment activities for the region.
• Interaction with Region Regulators and coordination of Region information deliverables to Regulators and Business as well as Audit Committee and BRCC's Regional presentations.
• Coordination of Financial, COB, Records Management, Cross Border and Information Security Requirements.

Additional Responsibilities:

• Act as first point of contact for Chief Auditors, Heads of Audit, Chief Audit Executives and the wider IA function in the respective region for Operations-related queries.
• Monitor changes in IA's organization (e.g. management appointments, regional re-orgs, etc.) and ensure that reference files are updated accordingly.
• Perform or direct (as applicable) day-to-day updates/enhancements to the Operations SharePoint site.
• Continuous improvement of existing processes (including the collection, review, aggregation and dissemination of information), to generate efficiencies and address relevant requirements.
• Provision of ad-hoc information requests and analysis as deemed necessary - working closely with the broader Professional Practices team - for both internal (e.g., Citi/Product/Function Chief Auditors, Chief Operating Officer) and external stakeholders (e.g., examiners, regulators).

Knowledge and Experience:

• Strong experience in a related role with extensive exposure to business, functional and people management.
• BS/BA degree or equivalent combination of education/experience. Prior experience in the financial services industry/Internal Audit experience is a plus.
• Proven ability to take responsibility for executing concurrently on a portfolio of high quality deliverables, under tight deadlines, with flexibility to prioritize workload accordingly.
• Ability to conceptualize and frame Internal Audit's operational requirements, combined with specific subject matter expertise regarding technology applications and a strong business understanding of operational activities, to design and deliver innovative solutions to meet these needs.
• Strong understanding of - and experience providing - timely, high-quality insights to support ongoing operational activities.
• Strong coordination and project management skills, with the ability to succinctly summarize and communicate project progress and results.
• High level of proficiency with the MS Office Suite is essential, including Excel functions. Knowledge of other applications to support operational activities (VBA, SharePoint, etc.) a plus.
• Excellent interpersonal and organizational skills, with the ability to collaborate across time zones with all levels of internal and external audit, senior management and Citi's functions on any of the Operations team's outputs.
• A self-aware, self-confident individual who has well-developed listening skills, and a strong ability to engage a group of accomplished business unit heads who are partners to the IA audit team with regards to operational activities.
• Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style.
• Strong leadership skills with a proven track record in managing teams and making a positive impact on the organization.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Internal Audit

Job Family:
Audit

Time Type:
Full time

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