Query & Resolution Senior Specialist (within Accounts Payable)

The mission of the Q&R Senior Specialist is to provide support and excellent all-round customer service interacting with various departments, buyers, suppliers and stakeholders with a focus on root cause analysis and timely payment.

The main responsibilities of this professional include but are not limited to the following:

• Liaise with relevant parties (buyers, requestors and suppliers, etc.) to resolve critical invoice and PO discrepancies
• Shared mailbox management for a team cluster + ownership of a shared mailbox for a specific entity
• Handle internal and external escalations (vendors & stakeholders), and maintain a high rate of customer satisfaction
• Work closely with the team and other departments to resolve invoice issues and to identify and correct root causes of errors 
• Proactively participate in daily huddles
• Own and drive the escalation of tickets in Service Now related to vendor setups, banking details and other
• Actively participate in process improvements and various transversal projects

Education & Experience:

• Fluency in English is mandatory
• Minimum 1 year of relevant working experience in Accounts Payable or Accounting 
• Familiar with ERP systems, Accounting and Customer Service
• Degree in Finance, Accounting or related field 

Valuable competencies:

• Experience in a multinational or shared service center is a plus
• Energetic, team-oriented and proactive
• High level of honesty, commitment and responsibility
• Accustomed to working with deadlines 
• Problem-solving skills 
• Advanced communication skills with a tactful communication exchange and solid sense of diplomacy
   

Work From Home: Occasional

Travel Percentage: 10%

https://stryker.wd1.myworkdayjobs.com/StrykerCareers/job/Warsaw-Poland/Query---Resolution-Senior-Specialist--within-Accounts-Payable-_R456682