Business Analyst - Operational Risk & Resiliency - Global Markets Ops

Belfast, Belfast, United Kingdom, United Kingdom
Competitive salary
19 Oct 2021
18 Nov 2021
Approved employers
Approved employer

The Global Markets Ops Productivity & Innovation group is a global function that provides senior management with business intelligence on productivity & performance, risk analysis, (as well as many other associated disciplines).

Within the productivity & innovation group a new function has been formed off the back of increased focus on operational risk & control generally, to analyse, design, program manage and execute risk remediation, process improvement & process re-engineering. The function will be called 'Operational Risk & Resiliency' and this position is intended as a business analyst within this new area supporting the head and program manager of that function.

  • Analyse and assess all facets of each program task(s) assigned to the group. This will likely include spreadsheet crunching, document reading, artefact creation & administration
  • Owns all analysis and management information needs for each program task as needed.
  • Prepares, maintains, and submits clear and concise activity/progress reports as required.
  • Applies a proactive approach in routinely tracking project participant progress against program goals.
  • Assesses risk potentials and discover potential problems before they occur; escalating risks to progress in a timely manner
  • Articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed.
  • Support the facilitation of forums to achieve consensus amongst multi-disciplined teams, proactively maintaining action logs to drive progress
  • Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues.
  • Promotes good working relationships, cultivating the people skills needed to develop trust and communication among all stakeholders, sponsors and end clients.
  • Documents business requirements and supports the documentation of technical requirements
  • Drafts test scripts and facilitates User Acceptance Testing
  • Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Prepares materials and drafts high-quality presentations to share ideas and support global forums.

Candidate requirements:

Operational Risk & Resiliency is looking for an experienced and technically proficient business analyst who can apply themselves to a wide range of technical tasks and multiple projects at any one time.

Candidate will need to bring a willingness to learn a broad spectrum of product knowledge, professional skills as well as garner a 'roll up your sleeves attitude' to ensure team deliverables. High end project management governance to track all projects globally is required. Provision of status updates to Senior Management a continuous requisite. An appreciation of operational risk & general risk principal's key.


Extensive years of experience in Financial Services Operations, Technology, business analysis, program or project management roles

  • Excellent verbal, written and interpersonal communication skills.
  • Quick learner with excellent attention to detail
  • Project Management experience & comprehension of all phases within typical project lifecycle (SCRUM,6 SIGMA knowledge very applicable)
  • Experience of Current state ('As-Is') analysis, 'To-be' and Gap analysis
  • Experience of documenting and maintaining functional architecture documents
  • Ability to map business processes utilizing Visio and experience of mapping technical architecture using visio is advantageous
  • Ability to facilitate global calls; capturing key decisions and actions, managing various stakeholders at all levels of seniority
  • Proactive in following up on agreed actions and raising risks to progress
  • Flexibility to handle multiple tasks and changing priorities, sticking to agreed deadlines
  • Quickly grasp and master new requirements and related knowledge
  • Willingness to ask questions, challenge the process and seek out answers
  • Ability to work independently, multi-task and take ownership of projects and change initiatives
  • Strong team player with the ability to work as part of a global team & build consensus
  • Logical thinker with strong analytical skills including the ability to conceptualise creative solutions.
  • Proficient in MS Office applications: MS Project, VISIO, Word, PowerPoint, Excel and Access
  • Financial product knowledge is advantageous
  • Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.


Exposure to the entirety of Markets Operations and IT functions within ICG O&T. Opportunity to learn in depth product knowledge and be a part of solution implementation for practical operational needs. Broad geographic remit encapsulating wide spectrum of cultures. Direct impact on processes and technology infrastructure, supporting a client & risk focused agenda. Fantastic opportunity to develop operations, IT and project management experience in a fast paced and challenging environment.

Job Family Group:
Decision Management

Job Family:
Specialized Analytics (Data Science/Computational Statistics)

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

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