PwC Middle East

Risk & Quality Manager - UAE

Not disclosed
14 Oct 2021
14 Nov 2021
Approved employers
Approved employer
Contract type
Full time
Experience level


At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Job Description & Summary

The Quality & Operations Support - Manager is part of the Quality & Operations team and operates across all lines of service. The objective of the Quality & Operations Team is to continually design, implement, provide ongoing support and management of ways in which the Firm can better, more proactively, manage delivery risk. Increasing the quality of our delivery through bringing a distinctive level of quality experience to our Clients, the Firm and our People. In addition the team is responsible for the day to day and strategic operations of the wider Risk & Quality function, including budgeting, people matters, planning, team working and projects.


  • Adhere to the Quality & Operations budget

Customer - Quality

Support the Engagement Quality Review programme, ensuring a quality delivery to deadline, including:

  • stakeholder management and coordination of the reviews
  • reviewing engagement documentation and financials
  • conducting interviews with engagement team members, Partners and Clients
  • drafting the review report
  • Responsible for supporting on continuous review of the programmes to implement improvements and ways in which to better add value to the Businesses
  • Consider ways in which efficiencies and greater data outputs can be gained through each of the quality programmes, individually as well as looking at them as a whole
  • Responsible for supporting on continuous improvements and innovative ideas on all areas of Risk & Quality
  • Support in the continuous review and improvement of quality through the engagement lifecycle, identifying ways in which we can deliver a distinctive quality experience, manage delivery risk and make R&Q easier to do business with
  • Lead, be responsible for, conduct, participate in various ad hoc projects assigned by the CRO.

Customer - Operations

  • Provides support for various Operations related activities for the wider Risk & Quality team, such as, team activities, ideas in relation to building a more cohesive team and maintaining regular communications
  • Lead, be responsible for, conduct, participate in various ad hoc projects assigned by the CRO.

Internal Process

  • Updating a number of Risk & Quality systems
  • Be involved in various R&Q activities and new initiatives
  • Identify areas of potential improvements in various R&Q policies and processes.

Learning and Growth

  • Adhere to policies and procedures
  • Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed


  • A professional or academic qualification (degree level or equivalent), or extensive relevant and practical experience.


  • Fluency in English required, proficiency in Arabic is advantageous

Overall Experience

  • 4+ years of relevant experience

Specific Experience

  • Experience in the Professional Services industry in a top tier Big 4 firm preferred

Knowledge and Skills

  • Strong analytical skills
  • Problem solving skills
  • Risk averse/risk management skills
  • Process oriented
  • Organization skills
  • Thoroughness and eye for detail
  • Time management skills and proactivity
  • Strong verbal and written communication skills
  • Ethical conduct
  • A conscientious, ambitious team player, with good self-management skills and an ability to take initiative.

Travel Requirements


Available for Work Visa Sponsorship?


Government Clearance Required?


For further information, and to apply, please visit our website via the “Apply” button below.

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