EY

Finance Business Advisor, Senior Associate

Recruiter
EY
Location
Singapore
Salary
Competitive remuneration package
Posted
14 Oct 2021
Closes
14 Nov 2021
Ref
415262
Approved employers
Approved employer
Contract type
Permanent
Hours
Full time
Experience level
Qualified accountant

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

In this role, you will play a key role in providing insightful financial advice to the business on opportunity structure, revenue recognition, margin improvement and inventory management as well as recommending best practices for using tools and processes to drive optimum opportunity and engagement results.

The opportunity

The Finance Business Advisor plays a key role to advise and support our client serving engagement teams to effectively manage their projects with EY’s external clients. There are two main components to this role: providing on-demand financial advisory support to engagement teams reaching out through a variety of methods (online chat, phone line or tickets) and proactive outreach to engagement teams that have been identified as needing support.

Finance Business Advisors are closely connected to a broader network of functional experts as well as to Finance Leaders in the countries they support. Together, this group teams to share knowledge and continuously improve the support they provide to the client serving community. The role will provide support virtually in a time zone conducive environment.

In summary, the Finance Business Advisor is a finance professional with end-to-end system, process and policy knowledge who provides the right advice at the right time and partners with other functions to address the issues facing the business as we transform how we operate.

Your key responsibilities

  • Analytical/Decision making responsibilities including:
    • Make relevant decisions to ensure client servers receive a timely and accurate response and where this is not possible, escalate to the appropriate functional expert in a timely manner
    • Adapt personal style to manage interactions with client servers in order to achieve the best outcome
    • When working on client server portfolios, leverage system and finance expertise to prepare for the discussion, including determining topics to be addressed, prioritising them and reaching out to other functional experts if required

  • Multitask and prioritize deliverables including the following activities:
    • Review open items, prioritize follow up activities and schedule engagement team meetings for the week.
    • Spend scheduled time 'on the grid', taking calls / chats from client servers - which includes activities such as:
      • Reviewing pricing plans
      • Screen sharing to show teams how to perform various activities
      • Ensuring engagement teams are properly prepared for client negotiations from a financial perspective
      • Advising on how to select the correct fields where necessary
      • Explaining downstream impacts of different user choices in Mercury
      • Provide instruction and guidance on various processes and corresponding financial impacts where applicable

  • Collaborate and team including the following activities:
    • Team with others across Finance to work through project portfolios and advise client serving teams on how to adjust and improve their financials
    • Provide guidance on local policy and leading practices
    • Facilitate system and financial management practice training
    • Contribute to continuous improvement by sharing knowledge and providing support to other team members, constantly leverage leading practices

Skill and attributes for success

  • Fluent and effective communication style in English
    • Strong verbal and written communication skills
    • Ability to express and convey ideas
  • Proficiency with firm standard technology such as Outlook, Internet Explorer, Windows, Excel, Word, PowerPoint
    • Experience with Service Now, Cisco Finesse and virtual telephony in a contact center is a plus
  • Strong ability to learn quickly and share knowledge
  • Excellent listening skills to provide focused advice, combined with the ability to apply judgment and seek guidance when escalation to a functional expert is appropriate
  • Strong understanding of the client server perspective and the ability to view issues through their lens
  • Logical approach to problem solving such that the end-solution is delivered to the customer’s satisfaction
  • Professional approach, demonstrating tact and diplomacy
  • Ability to prioritize workload and deliver outputs within strict deadlines.
  • Strong communication and partnering skills with people of all levels of the firm
  • Highly effective at virtual teaming and influencing skills
  • Strong numerical skills with the ability to understand financial metrics and dependencies including ability to calculate variances quickly and accurately
  • Experience in translating technical system "jargon" into business relevant terms so that concepts are understandable to client serving teams
  • Strong interpersonal skills and customer orientation; positive outlook, open, honest and ethical

To qualify for the role you must have

  • A Bachelor’s degree holder in Business Administration, Accountancy, Finance or related courses
  • A minimum of 3 years of experience in customer relationship support required to perform this position

Ideally, you’ll also have

  • An interest in facilitating and delivering training to mid to large sized groups

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

For further information, and to apply, please visit our website via the “Apply” button below.

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