Compliance Administrator

REED Business Support are recruiting on behalf of a market leading Financial organisation based in Croydon who are seeking for a Automatic Enrolment Compliance Administrator to perform administrative duties that ensure adherence and compliance to all regulations of the business. This role is key is delivering administrative services to support queries within the business. You will ensure the highest level of service and support clients at all times.

Key Tasks and Responsibilities

• Provide administrative support to all teams and 3rd party business parties who may assist participating employers or members of pension trust.

• Provide telephony and email based support.

• Resolve queries, troubleshooting and concerns expressed by employees, employers and introducers to their online application and / or the auto enrolment processes and communications, providing appropriate guidance where necessary.

• Adhering to internal processes and protocol to ensure all administrative requirements are met.

• Ensuring all administrative functions associated to your duties and role are completed to a high standard.

• Providing MI - including the provision of all supporting data, collateral and collation of all necessary information in support of said MI.

• Manage the uploading of data and communications to company software to keep a complete audit trail.

• Support Clients, members, employees and consultants of the business regarding telephone and email administrative requests.

• Be compliant in all activities in accordance with regulations and standards of the business, the FCA, OFCOM, the Pensions Regulator and any other relevant regulatory bodies.

Qualifications, Experience and Skills

• A track record of roles that prove administration, data input and / or communication skills.

• IT / Computer literacy - experience of using the MS Office Suite (in particular: MS Excel, Outlook and Word).

• Obvious job history demonstrating that you embrace new systems quickly.

• Any of the following may be advantageous to your application;

-Some experience working within Financial Services;

-Any experience of Pensions, Payroll software or Pensions within Payroll.

• You are a team player and enjoy a busy, fast paced working environment.

• You have a professional manner and fantastic work ethic.

• You have an exceptional eye for detail.

• You are an enthusiastic self-starter, someone who takes initiative with a CAN DO attitude and you can be flexible within your defined role.

• You like variety in your working day and enjoy working in a small & growing team.

• You have outstanding communication skills and consider yourself to be articulate with good tone and excellent grammar.

• You are highly organised and demonstrate the ability to multi-task and prioritise delivery in accordance with deadlines and within the defined quality requirements.

• You are determined, diligent and resourceful - you won't be happy until you have resolved a client query to some satisfactory level.

• You are IT Proficient and easily adapt to new systems.

• You are a confident user of the MS Office Suite (Excel, Outlook and Word) and consider yourself to have an Intermediate to Advanced skill level in MS Excel and MS Word.

• You have a confident approach to dealing with client queries.