Investor Services Manager

HedgeServ Ltd
Dublin, Ireland; Cork, Ireland
Not disclosed
12 Oct 2021
12 Nov 2021
Contract type
Full time
Experience level

HedgeServ is a fast-growing service-driven global administrator. We feature a unique technology platform with one of the most experienced service teams in the industry. HedgeServ provides fund administration, middle office services, integrated risk & portfolio management, regulatory & compliance reporting, tax support, and complete shadow accounting services, underpinned by SOC 1 certified controls. HedgeServ supports all investment strategies within hedge funds, funds of hedge funds, private equity funds, asset managers, managed accounts and managed account platforms, UCITS funds, and other institutional investment programs such as pensions and endowments. Our services are completely customized for the needs of our individual hedge fund, fund of hedge funds and private equity fund clients. HedgeServ employs professionals globally across offices in the United States (New York & Dallas), Grand Cayman, Ireland (Dublin & Cork), Luxembourg, Poland (Krakow), Bulgaria (Sofia), and Australia (Sydney).

The HedgeServ Investor Services department has an established global presence, with operations located in the Cayman Islands, Ireland, Poland, and USA. The team currently services a mix of private equity, hedge funds and hybrid structures. Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service. The team works with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models.

Job Description

Investor Services Managers are responsible for the ongoing management of the Investor Services process within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a Director and Managing Director. Every Investor Services Manager will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the Director and Managing Director.

Key Accountabilities of the Role

The below list is not finite and may be added to. The combination of tasks required to be executed will vary depending on both client structure, client requirements and business needs.

  • Resolve investor transaction enquiries escalated by Supervisor or Administrator
  • Ensure all aged items on TA bank reconciliations are resolved timely
  • Resolve complex AML/KYC documentation issues in conjunction with Compliance department MLRO where required
  • Review Investor Transactions on HedgeInvestor® (HedgeServ proprietary Investor Services System)
  • Review of Redemption Payment Schedules
  • Review and release wire transfer payments
  • Ensure investor reporting is provided accurately and timely as agreed with client
  • Ensure client reporting is provided accurately and timely and in line with agreed client expectations
  • Handling complex calls from investors
  • Identify areas for improvement in processes, personnel and structure for discussion with Director
  • Establish and maintain effective working relationships with the NAV, QA, Compliance departments within HedgeServ
  • Review annual fund audit requirements ensuring all items are addressed timely and accurately
  • Ensure all investor audit requests are responded to accurately and timely
  • Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of service
  • Manage investor services recruitment, training and performance evaluations
  • Review documentation upon initialization of new clients

HedgeServ operates a client focused structure which provides a wide-range of experience to all levels of employee. As such Investor Services Manager should be flexible and willing to adapt. Investor Services Manager should be capable of managing a team of up to 8 staff servicing multiple clients with various requirements and deadlines.


  • IT Literate
  • Strong verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Ability to work effectively both within a team structure and individually
  • Strong inter-personal skills
  • Good initiative tempered with identifying when escalation is required
  • Strong systems, product and process knowledge
  • Reliable and dependable
  • Approachable
  • Committed
  • Ability to positively influence team morale


  • Accounting, Finance, Legal or Business Degree – Minimum 2.2 honors degree


  • A minimum of 5 years’ experience working in a hedge fund administration firm with at least 3 of those at Supervisor level is required. Alternative hedge fund experience may be considered
  • Ability to manage a team of up to 8 staff servicing multiple clients with various requirements and deadlines

For further information, and to apply, please visit our website via the “Apply” button below.

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