Credit Controller
- Recruiter
- PERSOL APAC BUSINESS SUPPORT SERVICES SDN BHD
- Location
- Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY)
- Salary
- Competitive salary
- Posted
- 08 Oct 2021
- Closes
- 08 Nov 2021
- Approved employers
- Approved employer
- Contract type
- Permanent
- Hours
- Full time
- Experience level
- Part qualified, Newly qualified
JOB HIGHLIGHTS
* Great working culture!
* Plenty of opportunities to grow as a pioneer in our company!
* Strategic location ~ within walking distance to MRT and KL Monorail!
* Shift Allowance for working Australia hours
Key Responsibilities
- Analyses and monitors all assigned aged debtors and actively works to reduce delinquency. Ensures prompt action is taken for non-payment or continued late payment.
- Provides regular reporting on the status of overdue debt including month end statistics.
- To minimize Bad Debts within assigned account.
- Identifies disputes causing delay in payment and deals with effectively and in a timely manner.
- Escalates issues and contacts internal personnel to encourage resolution.
- Escalates issues to line manager that pose potential risk and non-payment within a timely manner.
- Initiates collection calls and sending timely reminder to account holders. Researches and resolves delinquency/ billing issues on allocated accounts.
- Prepare and update Standard Operating Procedure and successfully transition of O2C activities to KL COE and ensure compliance to Customer’s policy and procedure and country regulation.
- Perform other ad hoc duties and special projects as requested.
- Ensures all transactions/ activities are conducted in accordance with the relevant Group/ Divisional Authority Matrix.
Key Deliverables
- Ensure that deadlines for report submission are met consistently and attend to AR/ credit related queries.
- Meeting Client’s Service Level Agreement and Function KPIs.
- Prepare Standard Operating Procedure (SOP).
Requirements/ Experience/ Technical Skills
- At least 3 - 5 years’ experience in AR/ Collection with minimum 2 year in SSC or BPO environment.
- Experience working on Virtual Desktop Infrastructure (VDI) environment – Citrix and virtual meeting/ discussion.
- Making inbound and outbound call from/ to customer in ANZ for collection/ billing dispute.
- Proficient use of applicable technology and MS Office, advanced Excel skills is an added advantage.
- Experience in operations for Australia and New Zealand is an added advantage.
- Strong communication skills to build and maintain relationships and effective interface with stakeholders with good business sense (business partnering).
- Ability to manage difficult conversations & strong negotiation skills.
- Good command of both spoken and written English.
- Ability to work under pressure and meet tight deadlines without compromising on quality.
- Strong communication and interpersonal skills and collaborative team spirit.
- Strong analytical and problem-solving skills.
- Professional Certificate/ Diploma/ Degree in Finance/ Accounting/ Business or equivalent.