Customer Success Specialist Specialty Fuels - Catalyst and Technologies

If you have a passion in helping our customers succeed in a dynamic energy transition environment, this is your opportunity. You will grow in a highly energetic and passionate team helping our customers make the transition to cleaner energy.

Where You Fit In
Customer Operation’s purpose is to deliver best in market customer experience and business value, at an affordable cost. Success for Customer Operations is providing market leading Customer Experience, generating revenue for Shell and, providing a modern and engaging employee experience augmented by technology. We are fully end-to-end integrated with business partners we work with. We approach our work by ensuring brilliant basics of our work, being fundamentally digital and an agile organization. We also ensure that our customer experience we deliver are segmented according to their needs.

What is the Role?

The Business Success Specialist provides account/finance support to Shell Catalysts & Technologies companies, a group of companies that provide leading catalysts, technical services and licensed process technologies to refiners, gas treating facilities and chemical plants around the world. The successful candidate will have experience in invoicing, cost control, and maintaining customer data in support of a commercial sales organization.

Principle Accountabilities will include:

Support to Specialty Fuels , Specialty Business and Sales in Managing certain Account Activities:

• Invoicing: request billing team to raise invoices; check data on invoices; coordinate delivery of invoices to customers and support credit team in debt collection; and run reports in SERP;
• Cost Control: monitor acquisition costs; check accuracy of time-writing; and coordinate time-writing reallocation of cost bookings;
• Maintain Data: maintain certain customer data;
• Equipment Vendor Orders: create purchase orders to equipment fabricators; and
• Other: provide a variety of other delivery, data quality assurance and business systems support.

Interfacing and Advice:

• Communicate and interface on a regular basis with business partner’s fuels operations, specialty business organization and sales, with some occasional customer interaction.
• Advise on questions and issues regarding the support provided (per ‘Support’ above).
• Interface and collaborate with Logistics, Finance (billing team), Business Advisors and other internal stakeholders on an as needed basis.

Skills and Knowledge:

• Knowledge of invoicing and cost control: thorough and detail oriented, applying knowledge to ensure support reflects business objectives. Familiarity with invoicing for fuels products helpful;
• Commercial mindset and problem-solving skills: commercial acumen and ability to find acceptable solutions and options as may be required by the organizations supported;
• Strong interpersonal and communication skills: strong interpersonal and verbal and written communication skills to easily connect, interface and build relationships with the organizations supported;
• Passion for business: energetic, enthusiastic, and passion to learn the Shell Catalysts & Technologies business;
• Collaborative workstyle: prior experience in working both independently and within a team framework; and
• Manage priorities: ability to manage time and prioritize workload.

Requirements:

• Experience: 3-5 years of financial/business support in activities as described above.
• Education: a degree or diploma in Finance or Business from a university or business school is a plus.
• Systems: Knowledge of SERP and SalesForce (customer records management tool) is preferred.
• English Language Proficiency – strong English verbal and written communication skills.
• German Language Proficiency – strong German verbal and written communication skills.

For further information, and to apply, please visit our website via the “Apply” button below.