Team Leader, Administration - London

About Crowe

Crowe is a leading national audit, tax, advisory, and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 38,000 people in more than 145 countries and across 700+ offices globally.

We pride ourselves on looking after our people, whether you’re working in corporate tax, statutory audit or you’re a marketing or HR specialist, at Crowe we invest in our people to help them be the best they can be.

We understand that it is often the culture and values of a firm that is most important when looking for a new workplace, that’s why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients, and communities.

Purpose of the role:

You will be joining the London Audit Team, with a particular focus on supporting the administration and coordination of the Trainee Performance Management Process.

This role requires someone who is able to support the Team Leader and work to multiple deadlines.  In addition, this role will involve reviewing data and updating Students' individual performance forms to reflect their progress in terms of performance, skills, and technical development during a quarter. This performance management process assists the London Audit Team in effectively monitor and review our trainees’ objectives, training progress throughout their training contract and enables proactive intervention as and when required. It also enables up to ensure that all of our trainees are progressing in line with the Firm’s competency framework and progressing in line with ICAEW requirements.

The role will be demanding and requires good attention to detail, accuracy, and professional communication, both orally and written. The successful candidate needs to demonstrate that there able to show they have initiative and are able to work collaboratively with different members of the London Audit Team and the wider Firm. 

Responsibilities:

Key responsibilities include, but are not limited to:

• Support the London Audit Team in a broad range of administrative duties related to training and development activities. i.e. reviewing and updating information received from external training provider on student performance onto their Quarterly Performance Reports and work with the Team Leader to assess trainee performance and commitment to learning.
• Ensure all Trainee Individual Learning Plans are maintained accurately and updated in a timely manner.
• Ensure the Quarterly Performance Reports are kept up to date with relevant change information, ensuring training records, job review form feedback, and exam results are well maintained and changes are effectively communicated to trainees, their managers, and third-party training providers. This will assist the Team Leader to effectively monitor trends and identify areas trainees need extra support.
• Update Quarterly Performance Reports with all Talent Coach correspondence relating to each individual trainee so that the Team Leader can review, assist and support trainees that are falling behind / working to expectations.
• Help Monitor Timesheets and Hotdesk usage.
• Complete weekly utilisation reports and identify students who are not fully utilised.
• Help monitor and update Quarterly performance reports on Appraisals.
• Distribute all relevant exam results to Appraisal Managers, Partners, and London Audit Team / QPRT.
• Assist and gather relevant information in relation to ICAEW Files for the London Audit Team to monitor and identify those that are falling behind with institute requirements.
• Be approachable and able to listen to trainee-related queries within London Audit, escalating with your Team Leader, where necessary.
• Provide administration support and bookings relating to onboarding.
• Attend and contribute to regular meetings with the London Audit Team leaders, managers, and QPRT as appropriate, to ensure all trainee information and planning is well maintained and up to date.
• Help with organising trainee catch-up calls, student events, and Gateway meetings.

 Technical skills, experience & knowledge: 

• Good administrative skills and experience.
• Demonstrable customer service skills.
• Able to analyse information quickly and respond as necessary.
• Collaborative - able to work well with a range of people.
• Driven and focused approach on delivering the best possible results showing determination, resourcefulness with a sense of purpose.
• An ethical approach to managing data. Understanding that you will be handling sensitive people-related information, therefore exercising discretion and confidentiality at all times.

Required Skills & Qualifications: 

• Strong, demonstrable administration experience.
• Good interpersonal, oral, and written communication skills.
• Excellent attention to detail.
• Excellent organisational and time management skills.
• Fully IT literate with a good working knowledge of Microsoft Office packages including Excel, Word, and PowerPoint.

Ideal Requirements: 

• Experience in working within a fast-paced office environment.
• Knowledge and experience of working with apprentices and demonstrable understanding of the requirements of the apprenticeship standard.
• An understanding of Accountancy training pathways.

Why choose Crowe?

Crowe is where talented people can realise their potential, are successful, and enjoy what they do by making a positive difference to our clients, communities, and each other.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions, and make smart decisions that have lasting value through the highest quality audit, tax, advisory, and risk services.

We offer you an opportunity to continue your career and work for a firm that offers stability and knowledge. In addition, you can work alongside experienced professionals who put the client at the heart of everything they do.

At Crowe, you will find the expertise, the resources, and, above all, the commitment to help you build a satisfying and rewarding career. In return, we can offer you continued career development, highly competitive salaries, and flexible benefits. Plus an opportunity to work for a firm that truly values its people.

Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providing our clients with a quality service.

Entry and progression within the firm are determined solely by the application of objective criteria, personal performance, and merit.

We want to create the best environment for our staff to thrive. We recognise the importance of offering a flexible approach to our working environment and we would be happy to discuss with you further. 

Closing Date: 15 October 2021

For further information, and to apply, please visit our website via the “Apply” button below.