Assistant Manager, Real Estate

Vistra UK
Jersey (GB) (JE)
Competative + Benefits
20 Sep 2021
20 Oct 2021
Approved employers
Approved employer
Contract type
Full time

Vistra is currently recruiting for an Assistant Manager within the Real Estate division. This is a rare opportunity  for an ambitious person to join a growing team with an entrepreneurial spirit. The successful candidate will be responsible for managing a diverse portfolio with a focus on real estate, proactively developing existing client relationships, support new business and develop new relationships, within a positive and collaborative working environment.


Purpose of the Role:

You will:

  • Authorised Signatory of Vistra Nominee Companies as required
  • be support where appropriate the Jersey owner who has responsibility for the service delivery of the Service;
  • manage and be responsible for select Service Delivery personnel who deliver this service to clients;
  • assist with the profitability and financial performance of the Service;
  • assist with the creation and meeting of industry beating SLAs, plus the KPI's to monitor performance against them for the Service;
  • assist with the process owner for the Service where required;
  • support sector heads with the client net promotor score.

Key Responsibilities

  • Manage ongoing contractual relationships and the operational delivery of services to clients.
  • Serve as a primary point of contact for client relationships and ensure client satisfaction.
  • Manage the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded.
  • Ensure all work performed is invoiced on time and in line with client contracts.
  • Be jointly responsible with the finance function for any outstanding client debt.
  • Be responsible for the implementation of annual fee increases.
  • Support Service Delivery lead as a contact person for escalations and ensure client satisfaction.
  • Ensure the team builds and maintains strong relationships with clients as well as other teams and provides day-to-day assistance, advice and support.
  • Ensure the team has the appropriate level of technical expertise, qualifications and experience to provide the Service and ensures this remains up to date through CPD
  • Promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the relationship managers and achieve contract extensions or additional business within the account(s).
  • Support head of Service delivery for the function to ensure the improvement of our total service delivery to clients.
  • To participate and be involved in both regional and group initiatives and projects relevant to the Service where appropriate.

SLA Management

  • Undertake detailed planning to ensure that operational capacity matches demand.
  • Monitor SLA delivery to ensure that all agreed service levels are met or exceeded. 
  • Flag anticipated SLA issues in a timely manner to the Service Delivery Lead so that a resolution can be agreed.
  • Decision maker on fee, debt and service disputes within approved limits.


  • Works closely with Internal audit/compliance to improve and maintain strong control environment.
  • Works closely with key stakeholders (e.g. Legal, Risk and compliance) to ensure that all processes remain compliant.
  • Ensures the compliant use and ongoing monitoring of supplier relationships required to the deliver the Service

Relevant Experience & Skills


  • takes a leading role in clear and effective communication with department and across Vistra;
  • is a strong communicator to various stakeholders, including colleagues, clients, auditors and suppliers.                                                                                                                            

Attributes / Technical Skills:

  • Excellent written and verbal communication.
  • Strong management skills with a drive to creating and instilling a high-performance culture.
  • Customer service oriented with a passion for consistently exceeding client expectation.
  • Keen eye for detail and ability to see and implement changes to process to improve service delivery to clients and improve profitability from the services provided.
  • Sound knowledge of software packages, i.e. Microsoft Office.
  • Sound knowledge of relevant regulatory requirements and standards.
  • To live and breathe Vistra Values.

Professional Qualifications / Relevant Experience

  • Minimum 5 years relevant experience with at least 3 years at Senior Administrator or Assistant Manager level
  • Ideally to hold JFSC Table 5 qualification


  • Relevant professional qualification, ideally degree level or equivalent


'Vistra (Jersey) Limited is regulated by the Jersey Financial Services Commission'

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