Assistant Manager, Real Estate

Recruiter
Vistra UK
Location
Jersey (GB) (JE)
Salary
Competative + Benefits
Posted
20 Sep 2021
Closes
20 Oct 2021
Approved employers
Approved employer
Contract type
Contract
Hours
Full time

Vistra is currently recruiting for an Assistant Manager within the Real Estate division. This is a rare opportunity  for an ambitious person to join a growing team with an entrepreneurial spirit. The successful candidate will be responsible for managing a diverse portfolio with a focus on real estate, proactively developing existing client relationships, support new business and develop new relationships, within a positive and collaborative working environment.

 

Purpose of the Role:

You will:

  • Authorised Signatory of Vistra Nominee Companies as required
  • be support where appropriate the Jersey owner who has responsibility for the service delivery of the Service;
  • manage and be responsible for select Service Delivery personnel who deliver this service to clients;
  • assist with the profitability and financial performance of the Service;
  • assist with the creation and meeting of industry beating SLAs, plus the KPI's to monitor performance against them for the Service;
  • assist with the process owner for the Service where required;
  • support sector heads with the client net promotor score.

Key Responsibilities

  • Manage ongoing contractual relationships and the operational delivery of services to clients.
  • Serve as a primary point of contact for client relationships and ensure client satisfaction.
  • Manage the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded.
  • Ensure all work performed is invoiced on time and in line with client contracts.
  • Be jointly responsible with the finance function for any outstanding client debt.
  • Be responsible for the implementation of annual fee increases.
  • Support Service Delivery lead as a contact person for escalations and ensure client satisfaction.
  • Ensure the team builds and maintains strong relationships with clients as well as other teams and provides day-to-day assistance, advice and support.
  • Ensure the team has the appropriate level of technical expertise, qualifications and experience to provide the Service and ensures this remains up to date through CPD
  • Promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the relationship managers and achieve contract extensions or additional business within the account(s).
  • Support head of Service delivery for the function to ensure the improvement of our total service delivery to clients.
  • To participate and be involved in both regional and group initiatives and projects relevant to the Service where appropriate.

SLA Management

  • Undertake detailed planning to ensure that operational capacity matches demand.
  • Monitor SLA delivery to ensure that all agreed service levels are met or exceeded. 
  • Flag anticipated SLA issues in a timely manner to the Service Delivery Lead so that a resolution can be agreed.
  • Decision maker on fee, debt and service disputes within approved limits.

Compliance

  • Works closely with Internal audit/compliance to improve and maintain strong control environment.
  • Works closely with key stakeholders (e.g. Legal, Risk and compliance) to ensure that all processes remain compliant.
  • Ensures the compliant use and ongoing monitoring of supplier relationships required to the deliver the Service

Relevant Experience & Skills

Communication:

  • takes a leading role in clear and effective communication with department and across Vistra;
  • is a strong communicator to various stakeholders, including colleagues, clients, auditors and suppliers.                                                                                                                            

Attributes / Technical Skills:

  • Excellent written and verbal communication.
  • Strong management skills with a drive to creating and instilling a high-performance culture.
  • Customer service oriented with a passion for consistently exceeding client expectation.
  • Keen eye for detail and ability to see and implement changes to process to improve service delivery to clients and improve profitability from the services provided.
  • Sound knowledge of software packages, i.e. Microsoft Office.
  • Sound knowledge of relevant regulatory requirements and standards.
  • To live and breathe Vistra Values.

Professional Qualifications / Relevant Experience

  • Minimum 5 years relevant experience with at least 3 years at Senior Administrator or Assistant Manager level
  • Ideally to hold JFSC Table 5 qualification

Education:

  • Relevant professional qualification, ideally degree level or equivalent

 

'Vistra (Jersey) Limited is regulated by the Jersey Financial Services Commission'

Similar jobs

More searches like this

Similar jobs