Senior Trust Officer

Vistra UK
Jersey (GB) (JE)
Competative + Benefits
20 Sep 2021
20 Oct 2021
Approved employers
Approved employer
Job role
Fund accountant
Contract type
Full time

Vistra is looking for a Senior Trust officer on a permanent basis, based in Jersey. This is a fantastic opportunity to join a fast paced, growing business that can offer interesting work and have a great team to work with. This role will be responsible for supporting a set of Private Wealth client relationships and manage day-to-day service delivery needs, in accordance with the departments’ service standards and company policies and procedures. 


Key Responsibilities        
•    Support the  ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts. 
•    Serve as a primary or general point of contact for your or teams client relationships and ensure client satisfaction.
•    Support  the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded.
•    Ensure all work performed is invoiced on time and in line with client contracts.
•    Support relationship managers and  the finance function for any outstanding client debt.
•    Work with your team to ensure we build and maintain strong relationships with clients as well as other teams and provides day-to-day assistance, advice and support.
•    Ensure you maintain the appropriate level of technical expertise, qualifications and experience to provide the Service and ensures this remains up to date through CPD 
•    Where appropriate promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the relationship managers and achieve contract extensions or additional business within the account(s).
•    Support head of Service delivery for  the function  to ensure the improvement of our total service delivery to clients.
•    To participate and be involved in both regional and group initiatives and projects relevant to the Service where appropriate.


SLA Management
•    Flag anticipated SLA issues in a timely manner to your line manager or the Service Delivery Lead  so that a resolution can be agreed.


•    Works closely with Internal audit/compliance to improve and maintain strong control environment.
•    Works closely with key stakeholders (e.g. Legal, Risk and compliance) to ensure that all processes remain compliant.
•    Ensures the compliant use and ongoing monitoring of supplier relationships required to the deliver the Service


Signing Powers
•     ‘B or C’ signatory of Vistra Trust Comp[any (Jersey) Limited as appropriate  

Relevant Experience & Skills            
o    Ensure  clear and effective communication with department and across Vistra;
o    is a strong communicator to various stakeholders, including colleagues, clients, auditors and suppliers.                                                                                                                            


Attributes / Technical Skills:            
•    Good  written and verbal communication.
•    Customer service oriented with a passion for consistently exceeding client expectation.
•    Good knowledge of software packages, i.e. Microsoft Office.
•    Good knowledge of relevant regulatory requirements and standards.
•    To live and breathe Vistra Values.


Vistra (Jersey) Limited is regulated by the Jersey Financial Services Commission’

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