Snr Business Analyst

Competitive salary
16 Sep 2021
17 Sep 2021
Job role
Business analyst, CFO
Job Description

-Identify areas of inefficiency in the existing system/ manual processes, and help users to define business requirements which may entail process streamlining and/or automation. Assist users and provide guidance in process mapping for as-is and to-be process modeling.
- Suggest processes for integration with technology and ways to increase productivity
- Participate in IT projects as user project coordinator/user lead, and assist in submission of new projects proposal (PPM).
- Responsible for data integrity and taking lead in defining data conversion/migration requirements, verifying correctness of converted/migrated data.
- First level of user testing, facilitate in developing of test scripts and co-ordinate user-acceptance testing of applications.
- Single point of contact to represent users' requirement to IT support staff. Collate and prioritize issues/bugs reported and escalate to dept IT Support staff and follow up.
- Co-ordinate in users' access matrix and assist business System Administrator in granting and revoking access rights to systems owned by the faculties and departments.
- Provide 1st Level support to users and perform trouble-shooting and analysis. Escalate to the appropriate parties ( Eg: IT support staff, IT care or users if it is a data related issue).
- Provide training and day-to-day support to users on the use of IT applications/ software package especially in system configurations which do not require the intervention of IT professionals.
- Document and maintain user guides, Standard Operating Procedures of manual and IT systems.


- Degree in Business, Management Information Systems or Computer Science with at least 8 years' experience as a Business Analyst in Business Information Technology Project..
- Proficiency in MS project, MS Visio and knowledge in SAP system
- Familiarity with Deep Tech and design data reports and visualization tools to facilitate data understanding through storytelling

- Plan and conduct analytics training for business adoption and data-driven culture cultivation.

- Familarity with applications support/helpdesk environment and good in customer service orientation
- Strong communication & presentation skills.
- Good team player, responsible and conscientious. Resourceful, independent, responsive and pro-active.

More Information

Location: Kent Ridge Campus

Organization: Office of Environmental Sustainability

Department : Office of Environmental Sustainability

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