Risk Management Support Services Administrator, Administrative Intermediate

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Summary:

Our Risk Management Operations team member supports multiple compliance administration functions including research, reporting, mailbox management, etc., within our US Risk Management function. The role requires a deep understanding of our Risk Management policies in order to identify policy and regulatory non-compliance.

Essential Functions of the Job:

• Applies knowledge and understanding of the firm’s processes, resources and tools to effectively support functional teams and customers
• Provide administrative support for US Risk Management functional teams, including mailbox management, evaluates requests, provides guidance related to compliance, policy, processes, reporting, etc., and level one customer support as needed
• Performs internal and external research, referencing existing policies and knowledge to assist with review, assessment and resolution of incidents and provides recommendation to meet compliance, including customer inquiry
• Demonstrates positive attitude by contributing energy and new ides to team efforts and meetings, including   process improvements for continued execution against strategic priorities, enhance efficiency and identify trends
• Asks clarifying questions to fully understand customer, peer and leadership expectations, to effectively support the business
• Escalates and partner with Coordinator to resolve concerns outlining action taken and proposed solution, as applicable
• Reconciles information obtained from research and communicates findings, parameters and propose next steps to leadership
• Contributes prepares and run reports
• Propose process documentation updates to Risk Management Support Services Coordinator, including knowledge database
• Produces work of high quality that is timely, accurate, complete and clear
• Conducts subject-specific research within related internal and external resources and review research to provide appropriate next steps
• Ability to identify and communicate opportunities within existing processes   
• Identify work challenges (e.g. prioritization), develop a solution, if needed, and escalate to leadership

Knowledge and Skills Requirements:

• Excellent interpersonal, communication (verbal and written), and collaboration skills, interface with personnel at all levels directly or in a virtual setting, communicate with appropriate frequency
• Highly skilled attention to detail and self-assurance of quality of work performed or reviewed
• Skilled user and knowledge resource Microsoft Office (Word, Excel, PowerPoint, Visio, etc.)
• Proactively shares knowledge and suggestions with colleagues to enhance their professional development
• Anticipate and proactively respond and assist colleagues with adjusting to change
• Effectively manage conflicting priorities, organize workflow, and team with colleagues to accomplish tasks and balance workloads
• Develop and demonstrate solid working knowledge of firm structure, service lines, key personnel and organizational policies and procedures
• Research skills using internal and external data sources
• Ability to apply protocols and structured procedures independently
• Professional maturity and ability to manage confidentiality
• Strong multi-tasking, organizational and time management skills
• Independent decision-making skills based on established guidelines to respond to or process escalated matters or sensitive transaction.
• Require the breadth, depth of knowledge and experience to appropriately determine when to escalate issues that require additional review in order to obtain the correct answer or solution
• Adapts to change and analyses all available data for continuous improvement; experiments with solutions; sees the unfamiliar as a challenge
• Dedicated to meeting customer requirements and expectations; establishes and maintains effective relationships with customers, gaining trust and respect
• Teamwork and Relationships; develops positive relationships with peers, supervisors, customers, while displaying empathy and curiosity
• Bachelor’s degree or equivalent business experience
• 2+ years of experience
• Knowledge of research tools/functions and service delivery

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
• The Salary Range for this position in Denver Salary Range is $37,500 - $59,900
• The Salary Range for this position in Hartford Salary Range is $37,500 - $59,900
• The Salary Range for this position in Stamford Salary Range is 45,000 - $71,800
• The Salary Range for this position in Las Vegas Salary Range is $37,500 - $59,900

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

For further information, and to apply, please visit our website via the “Apply” button below.