Finance Operations - Delivery Leader EMEIA

Job description

Finance Operations - Delivery Leader EMEIA

The opportunity:

EY Finance operations provides our clients with instant access to a finance infrastructure to meeting transaction processing, accounting, monthly close as well as the more traditional statutory and tax filings. The company is making significant investments to centralize, standardise and automate our service delivery capability.  In the short term a series of 3 to 5 pilots will be run through the nearshore centre in Poland with the goal of extending this to 15 clients with a team of 300 people by 2022.

Your key responsibilities:

You will be responsible for the organization of the nearshore hub (process & people) and will work together with our offshore hubs (India, Philippines...) on end to end service delivery.  The role will evolve over time but will include the following core roles:

• Build:  Create Nearshore Hub Delivery Capability which includes:
• Recruit and onboarding process key leaders & staff
• Define career development plans including training, promotion etc.
• End to end delivery, co-ordination with offshore delivery hubs and other global hubs
• Run:   High quality service delivery through standard process and systems  
• Ensure client received timely, accurate and complete information for management reporting
• Implement, monitor and adhere to key SLA (Service Leve Agreements)
• Continuous improvement to eliminate, simplify and automate key process.
• Grow:  Implement Pilots in first phase and facilitate double digit growth thereafter
• Be a showcase for potential clients to visit operations to assist with sales
• Support and input to client teams on pricing and costing
• Risk & readiness assessment combined with deal transition support

Skills and attributes for success:

As our primary nearshore hub is based in Poland, the ideal candidate should be a Polish native with the following characteristics:

• 20+ years related experience with demonstrated leadership experience and a proven history of being able to run multi-client delivery centres. 
• Strong finance domain knowledge with financial qualifications: (University, ACA, ACCA or equivalent), experience in BPO organizations, Big 4 and/or controller/CFO covering multi country footprint. Can operate both strategically and tactically when needed
• Shared Services experience with focus on delivery excellence leadership, running a large shared service or Finance BPO organization
• Good process thinking with Lean Six Sigma Experience.
• Good interpersonal skills and able to work cross culturally. Solid leadership, people and organizational skills. Capable of supporting practice and account teams to develop client opportunities in their respective markets.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
• Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

For further information, and to apply, please visit our website via the “Apply” button below.