Shell Business Operations

Associate - Credit Debt Collection

Not disclosed
09 Sep 2021
07 Oct 2021
Approved employers
Approved employer
Contract type
Full time
The Role


  • Responsible for performing debt collection activities for Shell operating units under Finance Operations 
  • Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual and Operations Credit Manual 
  • Adhere to the escalation process in carrying out the debt collection activities
  • Responsible for managing release of credit blocked orders
  • Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
  • Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
  • Handle customer queries as well as that of the Customer Service Center
  • Coordinate with Sales and the business account reviews on assigned portfolio
  • Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
  • Negotiate refinancing of overdue debts
  • Recommend and suggest for credit line changes
  • Contribute ideas on process enhancements/improvement
  • Shows willingness to accept responsibilities assigned and in fact displays eagerness to succeed
  • Identified excellence by objective results, trainers assessments, and management evaluation
  • Handles complex accounts and knows the end to end of the process
  • Has good communication skills and maximizes this to deliver above average performance in debt collections
  • This role will have an exposure to business leaders and third party customers. The role requires high level of negotiation skills and involves maximizing commercial opportunities whilst taking acceptable risks. 
  • This will require creating very good working relationships with the local Credit Team, OTC, Sales and other FO business partners. 
  • Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible


  • Ability to converse in Cantonese
  • Degree in Accounting or any related Finance/Business course
  • With 1-2 years relevant working experience.
  • Excellent interpersonal and communication skills
  • Experience in performing call outs and other collection efforts to third party custom


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Candidates must be resident in Malaysia, or have the right to work in Malaysia.

For further information, and to apply, please visit our website via the “Apply” button below.

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