Credit Controller

JOB HIGHLIGHTS
* Great working culture!
* Plenty of opportunities to grow as a pioneer in our company!
* Strategic location ~ within walking distance to MRT and KL Monorail!
* Willing to work ANZ Hours

Key Responsibilities

• Analyses and monitors all assigned aged debtors and actively works to reduce delinquency. Ensures prompt action is taken for non-payment or continued late payment.
• Provides regular reporting on the status of overdue debt including month end statistics. 
• To minimize Bad Debts within assigned account. 
• Identifies disputes causing delay in payment and deals with effectively and in a timely manner. 
• Escalates issues and contacts internal personnel to encourage resolution. 
• Escalates issues to line manager that pose potential risk and non-payment within a timely manner.
• Initiates collection calls and sending timely reminder to account holders. Researches and resolves delinquency/ billing issues on allocated accounts.
• Prepare and update Standard Operating Procedure and successfully transition of O2C activities to KL COE and ensure compliance to Customer’s policy and procedure and country regulation.
• Perform other ad hoc duties and special projects as requested.
• Ensures all transactions/ activities are conducted in accordance with the relevant Group/ Divisional Authority Matrix. 

Key Deliverables

• Ensure that deadlines for report submission are met consistently and attend to AR/ credit related queries.
• Meeting Client’s Service Level Agreement and Function KPIs.
• Prepare Standard Operating Procedure (SOP).

Requirements/ Experience/ Technical Skills

• At least 3 - 5 years’ experience in AR/ Collection with minimum 2 year in SSC or BPO environment.
• Experience working on Virtual Desktop Infrastructure (VDI) environment – Citrix and virtual meeting/ discussion.
• Making inbound and outbound call from/ to customer in ANZ for collection/ billing dispute. 
• Proficient use of applicable technology and MS Office, advanced Excel skills is an added advantage.
• Experience in operations for Australia and New Zealand is an added advantage.
• Experience in transition – knowledge transfer.
• Strong communication skills to build and maintain relationships and effective interface with stakeholders with good business sense (business partnering).
• Ability to manage difficult conversations & strong negotiation skills.
• Good command of both spoken and written English.
• Ability to work under pressure and meet tight deadlines without compromising on quality.
• Strong communication and interpersonal skills and collaborative team spirit. 
• Strong analytical and problem-solving skills.
• Professional Certificate/ Diploma/ Degree in Finance/ Accounting/ Business or equivalent.