Client Services, Officer

Recruiter
State Street.
Location
Kuala Lumpur, Malaysia
Salary
Not disclosed
Posted
25 Aug 2021
Closes
24 Sep 2021
Ref
R-675087
Contract type
Permanent
Hours
Full time
Experience level
Qualified accountant

Who we are looking for

Provide support to production and implementation clients on specific business functions of the system including PAM for Investments and other related products. Experience in investment operations or fund accounting systems. To act as a liaison with clients, vendors, and various departments staff to determine needs and solutions.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration, and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity, and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Client Services Officer, you will

  • Responsible for daily client support on related systems, including PAM for Investments and other related products
  • Provide support to production and implementation clients on specific business functions of the system
  • Document client supported activities within SalesForce Community Portal
  • Raise system issues through the support process, documenting and working with global team members to ensure issues are addressed in a timely manner
  • Act as a liaison with clients, vendors, and staff to determine needs and solutions
  • Act as a resource/consultant to clients, applications development, implementation, support, sales, and other business units
  • Serve as a training resource and assist in developing training programs

What we value

These skills will help you succeed in this role

  • Experience in investment operations or investment accounting
  • Strong knowledge of computer concepts, tools, and applications
  • Prior client servicing experience

Education & Preferred Qualifications

  • Bachelor’s Degree in Finance, Accounting, Business or equivalent work experience
  • Excellent oral and written communication skills with client support and training experience desired
  • In-depth knowledge of PAM or other Portfolio Management/Accounting software platforms
  • Experience in investment operations or investment accounting
  • Strong knowledge of computer concepts, tools, and applications
  • Regional travel as required
  • Prior client servicing experience is a plus
  • Salary will be commensurate with experience. This position is primarily responsible for providing client support, implementation management, and other client services for institutional PAM Clients in the Asia/Pacific region.
  • Other duties include consulting, business analysis, and presales activities

About State Street

What we do. State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in location, but you may expect generous medical care, insurance, and savings plans among other perks. You’ll have access to a flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity, and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are powerful contributors to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, backgrounds, abilities, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, a matching gift program,s and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.

Candidates must be resident in Malaysia, or have the right to work in Malaysia.

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