United Bank for Africa

Team Member, Enterprise Application Support

Location
Lagos (State) (NG)
Salary
Negotiable
Posted
18 Aug 2021
Closes
18 Sep 2021
Approved employers
Approved employer
Contract type
Permanent
Hours
Full time
Experience level
Newly qualified

JOB DESCRIPTION:  Team Member Enterprise Application Support

REPORTING LINE:    Team Lead Enterprise Application Support

JOB OBJECTIVE:      

  • To ensure continuous uninterrupted support of Regulatory and Compliance Application Support Application Enterprise wide within the frame of the agreed service levels through best practices.   
  • To ensure business continuity and disaster recovery operations of Regulatory and Compliance Application Support Application Enterprise wide and ensure there is 99.99% service Availability and zero data loss in the event of disaster events. 
  • To apply proven communication and Service Management skills on issues related to the support of Regulatory and Compliance Application Support Application Enterprise wide. 

ROLES & RESPONSIBILITIES:

  1. Documentation of Enterprise architecture baseline 
  • Ensure proper documentation of Enterprise Application support process/procedures and Configuration items. 
  • Ensure up-to-date procedures for both end-users and operators of these systems. 
  1. Process optimization 
  • Ensure timely understanding of any new software integration into company systems. 
  •  
  • Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due. 
  • Ensuring smooth running and availability of 99.99% Payment System Application 24 x 7x365
  1. Project Delivery Effectiveness 
  • Managing assigned projects and program components to deliver services in accordance with established objectives. 
  • Perform any project task as may be assigned by the Team Lead, Enterprise Application Support UBA Africa. 

 

 

  1.      Accuracy of application Configuration to  reduced errors resulting from       inaccurate configuration of data 
  • Take necessary and prompt corrective actions to ensure the achievement of set objectives

 

 

  1. Issue Closure within TAT: 
  • Ensure that support Issue raised by the business are resolved within the agreed TAT. 
  • Ensure mitigation against future occurrences

 

 

  1. Adhoc: 
  • Render periodic report for management descision making. 
  • Perform other duties as may be assigned by the Unit Head, Other Banking App Support & Monitoring. 

KEY PERFORMANCE INDICATORS

Financial 

  • IT Operations cost management 
  • Customer Satisfaction 
  • Operational downtime associated with Payment System Application Support 
  • IS Audit & Regulatory exceptions relating to IT Operations & Infrastructure 

Internal Process 

  • Service uptime 

Employee 

  • Employee satisfaction level 
  • Carrier Development

 

 

KNOWLEDGE REQUIRED

  • Change management experience gained within a large / complex operational business environment
  • Product Knowledge and Experience
  • Deep understanding of Customer Experience and the emerging trends, strategies and capabilities across all channels
  • Ability to optimize or redesign process flows to meet project requirements

 

 

SKILLS REQUIRED

  • Applications support (ASUP L2) 
  • IT Operations (ITOP L2) 
  • Problem management (PBMG L3) 
  • Information security (SCTY L3) 
  • Service level management (SLMO L2) 
  • Configuration management (CFMG L3) 
  • Change management (CHMG L3) 
  • Release and deployment (RELM L3) 
  • Supplier relationship management (SURE L2) 
  • Learning & development management (ETMG L3) 
  • IT estate management (DCMA L3) 

QUALIFICATION

  • Minimum educational level – First degree in Computer Science/Engineering, Systems Engineering or Operational sciences with strong Information Systems component.  
  • A second degree in any of these disciplines, an MBA and/or technical certifications will enhance performance though not essential. 

EXPERIENCE

Minimum requisite experience –  2 years relevant experience within a technology intensive environment (Financial Services, Telecommunications, etc) for BO 

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