United Bank for Africa

Team Member, Mobile Banking Technology Support

Location
Lagos (State) (NG)
Salary
Negotiable
Posted
18 Aug 2021
Closes
18 Sep 2021
Approved employers
Approved employer
Contract type
Permanent
Hours
Full time
Experience level
Newly qualified

JOB OBJECTIVE:      

  • Provide support to the end users in an efficient and effective manner; ensure continuous and uninterrupted operation of Mobile and new media services, alert and charge services within the agreed service levels framework.
  • To manage business continuity and disaster recovery operations and ensure there is 99.99% service Availability and zero data loss in the event of disaster events.

ROLES & RESPONSIBILITIES:

ALERT & MGATE

  • Daily maintenance on all alert servers –
  • Twitter 10.100.5.175
  • Nigeria Publisher services 10.100.12.152
  • Nigeria Publisher services 10.100.12.216
  • Alert Africa 1 10.100.5.176
  • Alert Africa 2 10.100.13.134
  • Ghana Alert 10.100.22.14
  • Refresh services on alert servers and confirm all are up and running
  • Review the last time for alert:
  • Nigeria
  • Global alert
  • Conalert
  • Query REPT table on Finacle and ensure data movement for all countries 5. Review the logs on all alert servers and take action
  • Review the Alert Hourly report and take action every hour of the day
  • Review the Alert Daily Report and take action
  • Review the Alert Weekly Report and take action
  • Work with DBA to ensure regular maintenance of alert_success, alert_pending, globalalert.alert_success, NIGALERT, MGATEPROXY, GLOBALERT
  • Investigate and resolve all OTP delivery issues
  • Review services on MGATE1 & MGATE 2 every morning
  • Confirm connection to MGATE 2 every morning and evening
  • Ensure global alert service is up and running
  • Troubleshoot and resolve challenges with alert enrollment, approval, modification and deletion
  • Investigate and resolve alert delivery complaints in Nigeria and Africa 16. Monitors Twitter alert services

UBA MOBILE BANKING (VERICASH)

  • Troubleshoots and escalates Mobile Banking enrollment and transaction challenges
  • Generates and analyses successes and failure rates on UBA Mobile Banking
  • Fetches C24 & ESB, analyses same and escalate as appropriate
  • Attends to and resolve users’ complaint on Vericash portal
  • Monitor Services and ensure all Vericash services are up and running
  • Carryout routine maintenance on Vericash Servers
  • Ensure logs are cleared routinely on Vericash servers
  • Apply changes to configuration on Vericash application upon necessary approvals
  • Investigate and resolve users’ Vericash issues using Xportal
  • Escalate issues requiring third level supports to Vericash (CIT) technical team

EMAILMONI

  • Troubleshoots and escalates Emailmoni enrollment and transaction challenges
  • Generates and analyses successes and failure rates on Emailmoni
  • Fetches C24 & ESB, analyses same and escalate as appropriate
  • Attends to and resolve users’ complaint on Emailmoni
  • Monitor Services and ensure all Emailmoni services are up and running 5. Carryout routine maintenance on Emailmoni Servers
  • Ensure logs are cleared routinely on Emailmoni servers
  • Apply changes to configuration on Emailmoni application upon necessary approvals
  • Investigate and resolve users’ Emailmoni issues using emailmoni portal 9. Escalate issues requiring third level supports to Centric Gateway technical team

OBAL FEE COLLECTION

  • Extract Chargeable SMS, UDIRECT, SMS-SUB, VISA CARDS, MASTERCARDS, VERVE CARDS and E-STATEMENT records monthly for Nigeria and Africa
  • Process SMS, UDIRECT, SMS-SUB, VISA CARDS, MASTERCARDS, VERVE CARDS and E-STATEMEN

UBA MAGIC BANKING

  • Troubleshoots and escalates USSD enrolment and transaction challenges
  • Generates and analyses successes and failure rates on USSD
  • Fetches C24 & ESB, analyses same and escalate as appropriate
  • Attends to and resolve users’ complaint on USSD
  • Monitor Services and ensure all USSD services are up and running
  • Carryout routine maintenance on USSD Servers
  • Ensure logs are cleared routinely on USSD servers
  • Apply changes to configuration on USSD application upon necessary approvals
  • Investigate and resolve users’ USSD issues using USSD portal
  • Escalate issues requiring third level supports to development team

GLOBAL FEE COLLECTION

  • Extract Chargeable SMS, UDIRECT, SMS-SUB, VISA CARDS, MASTERCARDS, VERVE CARDS and E-STATEMENT records monthly for Nigeria and Africa
  • Process SMS, UDIRECT, SMS-SUB, VISA CARDS, MASTERCARDS, VERVE CARDS and E-STATEMENT charges monthly for Nigeria and Africa
  • Compute the SMS, UDIRECT, SMS-SUB, VISA CARDS, MASTERCARDS, VERVE CARDS and E-STATEMENT Income every month for all SOLs in Nigeria and Africa
  • Post the SMS, UDIRECT, SMS-SUB, VISA CARDS, MASTERCARDS, VERVE CARDS and E-STATEMENT Income for all SOLs in Nigeria and Africa every month.
  • Liaises with UPSL to get the raw VISA cards data for Nigeria and Africa every month
  • Monitor the charge collection services
  • Monitor and evaluate the charge collection rates every four hours
  • Investigates and resolves questions arising from charge collection
  • Regular maintenance on Global Fee Application

UBA ACCOUNT VALIDATION SERVICES

  • Monitors and ensure that OpenJB service is up and running
  • Clear logs on the server hosting the service

QUICK RECHARGE API

  • Ensures the quick recharge server/service is up and running
  • Review and clear logs on the server

GENERAL SUPPORT

  • Monitoring and actioning on the ESB hourly report
  • Troubleshooting & fetching logs, resolving and mitigating against all failures
  • Hourly monitoring, reviewing and actioning on Alert Hourly report
  • Monitoring and reviewing INETCO logs and other monitoring tools
  • Resolution of customers' complaints (UBA Mobile Banking, EMailmoni, USSD, MTNOnDemand, Global Fee Charges and Alerts) logged via the GRP
  • Profile Change Requests, defend and implement changes after approval by the Change Management Board.
  • Assigning of tickets to Team members from the GRP for resolution
  • 6. Profile Change Requests, defend and implement changes after approval by the Change Management Board.
  • Assigning of tickets to Team members from the GRP for resolution
  • Spool and send weekly Uptime and transactions report to GH, Online Banking
  • Review affiliates cards failure and institute mitigation against further failure
  • Methodical Investigation, analysis, review and documentation of the cause of failures and attendant resolution for future reference.
  • Ensure proper documentation of all IT Operations process/procedures and Configuration items
  • Maintain zero level of escalation of issues by promptly addressing challenges either identified or brought your attention by stakeholders cum team
  • Stay current on new industry based technical trends and infrastructure optimization opportunities
  • Ensure Antivirus has updated patch running on all applications
  • Daily systems check to be carried out and documented
  • Liaise with systems experts/OEMs on Hardware and Software that affects your platforms and its availability.
  • Daily Back-up of all channels must be ensured and also demonstrate and show proof of data restore capability.
  • Perform any other ask as may be assigned by the TL, Mobile Banking Tech, Head, Mobile Banking and Group Head Online Banking.

SKILLS REQUIRED

  • Information Management (IRMG5)
  • Information Security (SCTY 6)
  • Change management (CHMG 5)
  • Configuration management (CFMG 5)
  • Technical Specialism (TECH 4)
  • Innovation (INOV 5)
  • Emerging technology monitoring (EMRG 4)
  • Continuity management (COPL 5)
  • Data Management (DATM 4) § Project Management (PRMG 4)
  • Portfolio, program and project support (PROF 4)
  • Stakeholder relationship Management (RLMT 6)
  • Release and deployment (RELM 6)
  • Problem management (PBMG 6)
  • Application support (ASUP 5)
  • Service desk and incident management (USUP 6)
  • Capacity management (CPMG 6)
  • Quality assurance (QUAS 4)

QUALIFICATION

  • Minimum educational level – First degree in Computer Science/Engineering, Systems Engineering or Operational sciences with strong Information Systems component.
  • A second degree in any of these disciplines, an MBA and/or technical certifications will enhance performance though not essential.

EXPERIENCE

  • Minimum requisite experience – 8 years relevant experience with at least 2 years at in related role within a technology intensive environment (Financial Services, Telecommunications, Switching Coy, etc).

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