United Bank for Africa

Team Member, Middleware Management.

Lagos (State) (NG)
18 Aug 2021
18 Sep 2021
Approved employers
Approved employer
Contract type
Full time
Experience level
Newly qualified


  • Provide technical support for middleware applications such as IBM ESB, IBM ACE etc. (Installation, configuration, testing, supporting Issue resolution activities related to the design and functionality of ESB.) 
  • Monitor middleware systems ensure high-availability and 100% uptime. 
  • To ensure all routine/periodic housekeeping functions are carried out as at when due. 
  • Vendor Management - Ensure fluid engagements with all 3rd party support providers(Vendors) to increase content on the platforms and ensure they are stable. 
  • Deploy, Administer, Support and maintain middleware applications to enable communication between financial applications on diverse platforms with varying interfaces. 
  • Ability to communicate in a clear and concise manner and success working in Integrated Product Teams; Ability to meet deadlines and manage multiple, dynamic priorities. 


1.Daily Technical Support functions   

  • Check and treat all logs/email escalations within the SLA i.e.  issue resolution, enquiries, complaints and re-routing to responsible units where applicable  
  • Routine housekeeping - Backup of logs periodically (daily weekly etc.), Clean up space on the servers etc. 
  • Update Platform Checklist that contains all specific to be carried out on each platform on said dates 
  • Ensure the platforms are up and functional at all times 
  • Ensure all user platforms are optimised and functioning optimally 
  • Escalate all issues to the team lead in a timely and explicit manner 
  1. Product and Project Management  
  • Track Project Management deliverables to ensure all milestones are delivered and project remains on track 
  • Ensure timely development and deployment of innovative solutions for the unit 
  • Ensure that vendor related projects are monitored strictly to meet set deadlines  
  • Engage stakeholders to understand requirements when developing solutions for the various units.  
  1. Income and Revenue Tracking  

Monitor fraud prevention solutions across all applications deployed on the middleware applications. 


  1. Reporting  
  • Weekly Review and reporting of projects, Issues and collection mandates.
  • Group Digital Banking Monthly Performance Report.
  • Group Digital Banking Monthly Channel Adoption Report.
  • Review daily transaction status reports to identify reasons for failures and ways to avoid them.
  • Provide AD HOC reports when required.


  • Hands-on experience working in an applications production support/application development environment. 
  • Project coordination skills, including organizing, prioritizing and tracking all phases of a project. 
  • Trend monitoring for transactions performed on major applications hosted on the middleware platform. 




  • Strong UNIX/Linux operating system administration. 
  • Collaborative skills: Ability to work with cross-functional teams 
  • Organizational skills: Ability to multi-task, effectively prioritize work, and adapt during pressured situations. 
  • Problem- solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation 
  • Firm Grasp of Structured Query Language (SQL) 
  • Customer experience and issue resolution 
  • Excellent leadership skills 
  • Interpersonal relationship management 
  • Proactive and able to work smart on own initiative


  • BA/BS from a recognized higher institution 


  • Minimum of 2 years’ experience in the banking sector or any related technology field  

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