Injury Claims Team Leader

Injury Claims Team Leader Salary: Competitive Location: Wexford A global leader within the insurance industry is currently seeking to appoint an experienced Injury Claims Team Leader to strengthen their Motor Damage & Bodily injury Claims Department. The successful applicant will take on full responsibility for leading and motivating a team of experienced Claims Negotiators, handling mostly motor damage & injury claims whilst maintaining the provision of high quality, cost effective claims handling services for the business Key Accountabilities: Manage and supervise a team to achieve operational and financial targets. Ensure continued focus on technical excellence - meeting our customer expectations whilst controlling the cost of the claim. Technical referral point within the team and to provide clear guidance and strategy on claims to ensure a timely resolution of cases Responsible for completion of file reviews in accordance with the quality programme set out for the team, along with analysis of QA results and resultant actions to drive improvement Responsibility to ensure appropriate and timely reserving within the team in line with the companies reserving policy. Ensure compliance with all regulatory, governance and quality standards. Manage complaints, arbitration and ombudsman cases. Coaching and mentoring of team members in line with the Zurich Way of Working principles, Identification of training needs and implementing training requirements Ensuring appropriate SMART Objectives and Individual Development Plans's are in place Performance management of the team members ensuring timely and appropriate feedback, actively and visibly managing poor performance Utilise performance MI to drive business improvement against key claims metrics and personal / team objectives. Identification of trends and escalation to management Ensure team identify subrogation opportunities and fraud potential and make appropriate and timely referrals where necessary Monitoring the quality of Claims Vendor performance and feeding back to our Vendor Team. Creating claims initiatives that drive continuous improvement from an operational excellence or financial aspect. Continually seeking process improvements in team performance, process efficiency and customer service. Dealing with customer escalations and ensuring prompt resolution. Timely authorisation of claims payments. Qualifications, Knowledge & Experience: 5+ years' motor claims experience. Previous experience in a Leadership role is desirable Educated to degree standard or holding or making progress towards CII qualification with a minimum of CIP qualification Experienced in workflow management and leading high performance teams delivering proactive solutions in the management of motor & bodily injury claim Interested applicants should contact Gavin Hayes for a confidential discussion on 01 6610444 or email ghayes(@)lincoln.ie