Business Analyst TEM

Your Role and Responsibilities

TEM analyst is responsible in managing telecom spend and providing TEM services to several key internal and commercial account teams The position entails end to end responsibility for working on the billing, find opportunity of cost saving, accounting and verification of services provided to the telecommunications end user. Key duties include management of vendor relationships, report development and analysis, and responding to customer requests
Responsibilities

• Review and audit telecommunication invoices including services from wireline, wireless, data network, and cisco hosted cloud.
• Ensure invoices are processed accurately into TEM database and consistently paid on a monthly basis.
• Manage invoice exception and Identify billing errors, discrepancies, unauthorized charges on Monthly Recurring Charges (MRC) and NON-Recurring Charges (NRC)
• Involve in Dispute Management with telecom provider to resolve telecommunication billing inquiries, disputes until resolution.
• To maintain a TEM inventory database with accurate MACD information (Move, Add, Change and Disconnection).
• Involve in month end closing Activity to prepare Telecom invoice accrual, ledger reconciliations and work with telecom provider to ensure current aging debts are resolved.
• Handle Purchase Order (PO) Management to ensure PO fund is sufficient for invoice payment; and follow purchase order process for PO Renewal
• Proactively handle client's request (internal and external) courteously, accurately and expediently
• Perform other duties as and when delegated i.e. review of analyst processing during stabilizations period, back-up function, business process improvement initiatives and adhoc projects.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Technical and Professional Expertise

• Associate Degree or College Diploma
• At least 2 years' experience in Telecommunication invoices and offering, financial process
• Fluent in English (Verbal and Written)
• Possess at least 2 years experiences in accounting (Account Receivable, Account Payable, invoicing etc.)
• Ability to be proactive, handle multiple responsibilities, meet deadlines, prioritize and manage numerous independent tasks and work effectively under pressure
• Exceptional analytical and problem-solving skills
• Strong dispute resolution skills

Preferred Technical and Professional Experience

• Experience with Monthly Recurring Charges (MRC) and NON-Recurring Charges (NRC)
• Handle Purchase Order (PO) Management

Introduction

Are you looking for a career that will allow you to use your unique blend of business acumen and tech savvy? Business Analysts at IBM are subject matter experts that build the bridge between our business and our clients, immersing themselves into the market to understand problems and find innovative solutions. Be ready to navigate the complex relationships that make the business world run and find the actionable insights that result in great business decisions.

Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About Business Unit

This position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.