AU-Executive General Adjuster & Senior Forensic Accountant Grade 3, Regional Manager CFAS - QLD
- Recruiter
- Crawford & Company
- Location
- Southbank, Victoria, Australia
- Salary
- Competitive salary
- Posted
- 30 Jul 2021
- Closes
- 01 Aug 2021
- Ref
- 2021-12713
- Job role
- Forensic accountant
- Experience level
- Manager
Purpose of Position
Key Responsibilities
Note: Approximately 15% of time is expected to be spent on non-fee earning activities, such as administration, reporting, marketing, account management etc, as applicable to each individual
Key Crawford Behaviours
Key Relationships
Experience/Knowledge Required
Personal Attributes Required
Technical Skills Required
Education/Qualifications
- Resolve financial insurance losses, including business interruption, stock, fidelity, product recall, product guarantee, by investigating claims through detailed analysis of accounting records, external sources & general enquiry. Assess quantum, negotiate losses with corporate management, brokers, lawyers, accountants or claims preparers. Present evidence to insurers by way of report , conduct sales and marketing activities and presentations. Establish or promote market recognition for large and complex financial insurance claims.
Key Responsibilities
- Investigate and assess financial insurance losses from first advice to final settlement
- Provide support and advice to policy holders with respect to their losses
- Examine claims forms, policies and endorsements, client instructions and other records to determine coverage in the event of a financial loss
- Service current clients, build relationships and undertake marketing activities to grow client base
- Investigate insurance claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, by comparing claim information with evidence
- Set loss reserves
- Prepare reports by collecting and summarising information required by client, local, state and federal government and by Crawford & Company in line with Service Level Agreements
- Control claim costs
- Recommend litigation when appropriate
- Maintain company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards
- Maintain professional and technical knowledge through continuing education
- Conduct business development by calling on local businesses to solicit new business or maintain existing business
- Meet Crawford and client compliance requirements
Note: Approximately 15% of time is expected to be spent on non-fee earning activities, such as administration, reporting, marketing, account management etc, as applicable to each individual
Key Crawford Behaviours
- Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers' circumstances, problems, expectations, and needs
- Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
- Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
- Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
- Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
- Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
- Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate
Key Relationships
- Clients
- Insureds
- Service providers
- Professional colleagues
- Operations Manager Specialist Services
- Operations Support
- National manager CFAS
- Regional Manager CFAS
Experience/Knowledge Required
- A minimum of 10 years as a Forensic Accountant and a member of the Instituter of Chartered Loss Adjusters, or a minimum of 15 years as a Forensic Accountant
- Able resolve all financial risks insurance claims without supervision up to the value of $5,000,000
- Good English and report writing skills
- Preferably marketing/business development experience
- Strong analytical and mathematical ability
Personal Attributes Required
- Professional and positive outlook
- Work without supervision
- Good negotiation skills
- Good verbal and written communication skills
- Excellent attention to detail
- Strong organisational and interpersonal skills
Technical Skills Required
- Thorough knowledge of accounting terminology, practices and conditions
Education/Qualifications
- Member of the Institute of Chartered or Certified Accountants
- Relevant Bachelor Degree
- Drivers Licence
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