EMEA Benefits Administration Analyst (perm)
Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re excited by the idea of making a real impact, a career with Apple might be your dream job… Just be prepared to dream big! Apple supports and promotes career development throughout the organisation, offering a long and exciting career with many opportunities to enable you to perfect your existing skills and acquire new ones. The successful candidate will become a member of the wider HR and Finance team at Apple, as well as being part of the Global Business Solutions function in EMEA. Apple’s business is constantly evolving and growing to meet market demands. This is a key role in a dynamic environment with the potential for the role to develop further with additional responsibilities in line with business requirements. The aim of this role is to support the administration of Benefits & Leaves to employees within EMEA. This involves business partnering with Benefits Vendors, Store Managers, People Support, Compliance to ensure all issues are addressed and optimum solutions are put in place in a timely manner.Key Qualifications Customer service experience in a high-volume environment is essentialOutstanding interpersonal, communication and presentation skills, including influencing ability to encourage innovationAbility to quickly develop strong working relationships with internal business partners within H2R (e.g. Regional Payroll Ops, Accounting, Compliance) together with Legal, International Benefits Team, People Support, Candidate Care, People Business Partners, Employee Relations, People BPR, Finance In addition ability to do the same with our External Vendors who support the correct administration of all Benefits.Lead and collaborate with cross functional business partners on discussions and initiativesA high level of independence as demonstrated through clear problem solving skills, efficient process evaluation, strong team and business relationship building, and delivery of high quality workExcellent numerical & analytical skills/proficient at Excel, Tableau, keynoteAbility to function in a fast-paced environment, producing quality with quantity, meeting ambitious requirements & flexibility to adapt to changes is importantExcellent organisation skills, ability to manage time & priorities efficiently & effectivelyValidated ability to streamline processes, centralise work that is disparate across the organisation & build long-term scalable solutions.Experience of working on projects and new system roll outs is beneficial Description
Employee experience is at the forefront of what we do in Benefits Administration. The Benefits Administrator role will serve as a key point of contact for benefits administration activities for EMEA. You'll need to be a person of high integrity and sound judgment, who can work independently with the ability to quickly address, raise and articulate all items related to Benefits Administration. Collaborate with International Benefits Team to become a specialist on the EMEA wide benefits offered by Apple Review current processes and identify areas for efficiencies and improvements Develop excellent partnerships with our many varied internal and external partners Respond to employee enquiries regarding the administration of benefits. Excellent customer service skills are essential Proficient in navigating the Apple systems to expedite employee queries within the agreed SLA Keep up to date on all changes to the benefits environment in EMEA, cascading as appropriate. Collaborate effectively with our business partners to ensure our Benefits Administration needs are met fully Integral to the expansion of the Apple Benefits Portal across EMEA Reporting on and reconciliation of benefits data, as appropriate.Education & Experience
Relevant educational experience is a requirement, with qualifications relevant to HR being a distinct advantage
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