Business Analyst - Service Improvement

Melbourne, Victoria, Australia
USD 520.00 per day
25 Jul 2021
30 Jul 2021
Job role
Business analyst, CFO
Experience level
Entry level
Our client is currently looking for multiple Bussiness Analysts to join their Service Improvement department for this 6 month contract with the likelyhood of extension. This position will be based in Geelong and is an exciting opportunity to make a lasting impact on the success of a large government funded healthcare organisation.
  • This contract is currently set with a pay rate locked at $520 per day plus super.


As a Business Analyst within the Service Improvement Branch you will be required to review assigned current and future business processes from end-to-end to identify, document and address operational, financial and technological processes and risks relating to the Strategic Program you are assigned to.

You will work closely with the project design, delivery and deployment teams to make sure that business requirements are captured, designed and built within scope and relevant timeframes.

Responsibilities required will include (but may not be limited to):
  • Identify and document current business processes to create baseline understanding of current situation and processes.
  • Facilitate the identification of business needs, monitoring and collating data and identifying competing demands, organisational changes and new responsibilities.
  • Evaluate effectiveness of proposed design and solutions at both a conceptual and tactical level in conjunction with stakeholders and subject matter experts.
  • Demonstrate up-to-date expertise in Client Record Management and Case Management systems and their technical requirements
  • Lead and or participate in workshops to identify, articulate and document business requirements, user stories and technical requirements
  • Provide support to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; driving the resolution of issues; and holding self accountable for results
The successful candidate will have:
  • Ability to successfully manage multiple tasks at any given point and possess strong relationship building skills and communications skills
  • Experience working on large scale projects, capable of providing an overarching understanding of all works and aspects of a project
  • Proven innovative thinker and a hands on all-rounder, with the ability to investigate work, gather information and escalate issues to direct reports
  • Proficiency with process mapping tools, digital planning and story boards
Skills and Personal AttributesLeadership:
  • Proven experience working within a legislated environment where decisions involve judgement based on the assembly, analysis and application of all available evidence.
  • Proven ability to work in teams drawn from diverse backgrounds in a collaborative and transparent manner.
Contemporary attitude to Disability:
  • Positive contemporary attitudes to people with disability.
  • Understanding and knowledge of the impact of disability on daily life and how reasonable and necessary supports can impact on a person's ability to participate in community and economic life.
  • Experience in a legislated and regulatory environment.
  • Demonstrate up-to-date expertise in Information Systems
  • Work tactfully with stakeholders locally and nationally in person or virtually
  • Develop extensive relationships with both internal and external stakeholders at various levels within the Agency.
  • Have outstanding communication skills and the ability to develop and maintain networks within the Agency and with external parties.
  • Communicate complex technical processes to a wide audience, with varying levels of understanding
  • Have excellent verbal and written skills to discover and capture key business processes and their technical requirements
Service Orientation
  • Provide strategic advice, problem solving and issues management for internal and external stakeholders in relation to complex and potentially controversial matters.
  • Analytical skills to draw on research, evidence and performance reports to influence key stakeholders
  • Ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy.
Main Relationships
  • Project director
  • Project stakeholders and subject matter experts
  • Branch support staff

  • Demonstrated experience delivering Salesforce or equivalent client record management and case management solutions results on large scale programs in a Government context.
  • Formal Business Analyst Qualifications.
  • Experience working in a hybrid of waterfall and Agile methodology
  • Entry Level checks will be required for all successful candidates and dependent on the role the appropriate working with children and/or vulnerable people checks may need to be undertaken as per State Legislation.

Please APPLY today for a confidential conversation about how you can make a different in this outstanding role!