This job is no longer available

Business Analyst (Operations)

Job Description :

Assists Operations team by attending or leading meetings.
Collects quantitative and qualitative data from internal cross functional teams, supply chain organisations and external customers to complete analysis to generate reports and operational dashboard.
Assist with programme staffing analysis and statistics
Prepares operational reports in order to facilitate decision-making.
Provide operational support by scheduling meetings and preparing materials for leadership
Understands basic knowledge of the overall business organisation, operating processes, and any governing policies and regulations over the programme.
Ability to drive projects from inception to completion with a defined timeline
Ability to be dynamic to drive multiple projects in a fast-paced environment

Qualifications :

3+ years' experience in customer service contact excellence
1+ years' experience working with technical development teams to implement solutions
Excellent skills in Microsoft word, excel, power point, Visio and outlook
Customer Contact Centre experience preferred across multiple channels; Webchat, Email, IVR, on-line, post & Call Centre
Customer Service Excellence driven
Experience of / Exposure to Change Management
Experience of / Exposure to channel shift analysis
Strong verbal and written communications
Excellent organizational skills
Must be self-motivated to keep multiple project on track
Knowledge of PCI - Payment Card Industry standards and requirements preferred
Bachelor's Degree or equivalent experience.