Business Analyst - Digital Retail

We are looking for an experienced Business Analyst to join our team!

As a Business Analyst you will work with our Product Owners, business stakeholders and technical partners to understand business issues and change needs.

You will document requirements using a range of techniques, and generate / deliver solutions (whether process or software orientated).

As the Business Analyst for Digital Retail you will work within the UK Bus central Commercial & Retail teams in collaboration with our front-line operating businesses to identify opportunities to improve the customer experience, elicit & document requirements and develop & deliver solutions which help simplify our customers' experience, driving increased customer satisfaction and revenue.

You will be home-based, but with a requirement for visits across UK business sites, and weekly meetings in Hunslet Park, Leeds. The role is paying £45-£50k p/a (dependant on experience).

Please note that this role requires a minimum of three years' experience in a relevant digital retail-based Business Analyst role, and a BCS/ISEB/IIBA qualification.

Key accountabilities:

• Work with stakeholders to understand business issues, document requirements and generate solutions, whether process or software orientated.
• Facilitate workshops and interviews to solicit and document business requirements.
• Convert high-level business requirements into actionable documents for developers to work with; whether simple requirements, user stories or more traditional Business Requirements Specification documents.
• Undertake process mapping in BPMN and modelling in UML (particularly class, sequence and activity diagrams) using tools such as Visio or Draw.io
• Review and evaluate As Is processes and establish necessary changes required to ensure optimal To Be processes are defined, anticipating requirements and identifying areas for improvement.
• Generate other Business Analyst project deliverables: e.g. Project Mandates, Project Briefs, Business Cases, Risk & Issue logs, etc.
• Work with stakeholders, Product Owners and project team to prioritise collected requirements.
• Create process models, specifications, diagrams, and charts to provide direction to the project team and other business stakeholders.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary. Communicate changes, enhancements, and modifications of business requirements to all relevant stakeholders.
• Analyse, define and work with business unit staff to deliver business change in support of project rollouts and other initiatives.
• Writing of user guides and delivery of end-user training.
• Run User Acceptance Testing exercises including generating test scripts from requirements.

Skills, Experience and Qualifications

• Minimum of 5 years' experience of Business Analysis, with at least 3 years in digital retail or related area: i.e. e-commerce (mobile or web); point-of-sale solutions, payment gateways, CRM systems, etc. Preferably in a public transport setting or other high customer/transaction volume setting.
• BCS/ISEB or International Institute of Business Analysis UK (IIBA) qualification.
• Experience in a large multi-business unit organisation and able to handle complex and sometimes conflicting requirements and contended resources.
• In-depth understanding of analysis techniques and approaches. Strong analytical and problem-solving skills.
• Strong communication skills, written and verbal. Able to deal with stakeholders from frontline operational staff to business unit Managing Directors - strong facilitation and presentation skills are crucial.
• An understanding of data structures and APIs
• Strong understanding of the software testing process
• A self-starter able to manage the initiation of projects and then work alongside a Project Manager and technical teams in the delivery of projects using both waterfall and agile methodologies.

What can we offer?

• 25 Days Annual Leave
• Amazing opportunities for learning and growth - from technical training to leadership programs, we bring out the best in people
• Free company bus travel pass/es on joining
• Discounts on First UK rail and bus and over 3,000 offers on goods and services for you, your family, and friends
• Recognised award schemes

Who are we?

First Bus is one of the UK's largest bus operators - and the partner of choice for innovative and sustainable transport. Leading the transition to a low-carbon future, we have committed to operating a zero-emission bus fleet by 2035 and to not purchase any new diesel buses after December 2022.

Working proactively with local authority partners, First Bus is proud to be making a positive impact on air quality, tackling congestion and improving customer experience. Making journeys easier for customers, First Bus was the first national bus operator to accept contactless card payments across all services and the First Bus app is voted 'best in class' amongst UK bus operators.

First Bus is a division of FirstGroup, the first UK bus and rail operator to formally commit to setting an ambitious Science-Based Target to achieve net zero emissions.

Interested? Click on apply and complete an application form!

First Bus welcomes applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual orientation or age. We aspire to be a diverse and inclusive