Transfer Agency – Dealing Services Trailer Fees, AVP

Recruiter
State Street
Location
Kilkenny, Ireland
Salary
Not disclosed
Posted
21 Jul 2021
Closes
02 Aug 2021
Ref
R-672386
Approved employers
Approved employer
Contract type
Permanent
Hours
Full time
Experience level
Manager
Job Summary

At this level you will be required to demonstrate a comprehensive knowledge of the Funds Industry and take a lead role in the management of the department.  You will be expected to direct and plan the department’s activities with a major focus on department strategy, change management, resource planning and development, client relationship management and risk reduction.

Job Duties and Responsibilities

LEADERSHIP

  • Responsible for the setting and achievement of specific department performance targets and objectives
  • As a member of the senior management team lead, direct and manage the department
  • Exercise operational oversight within the department and make sound operational decisions
  • Contribute to the development of the organisation in terms of financial planning, business strategy, service offerings and HR policies

CLIENT RELATIONSHIP

  • Ownership, management and development of strong client relationships
  • Handle and resolve complex or unusual operational and managerial problems that are referred from above and below
  • Ensure that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer.  Drive procedural changes to improve performance of the department or of related business areas
  • Continually develop expertise in all area of the business
  • Responsible for the ownership and management of vendor, audit and regulatory body relationships, as required

RESOURCE MANAGEMENT

  • Identify and secure resources required by the department and ensure effective utilisation
  • Ensure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelines
  • Actively support the overall organization and Transfer Agency Training Plan
  • Assist more senior colleagues and deputise in their absence
  • Utilise management information to assist in managing both clients and resources
  • Focus on development opportunities for your direct reports and ensure a focus on non-operational management within the department
  • Using corporate PPR tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports

RISK & REGULATORY

  • Ensure compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organization
  • Promote risk awareness, assessment and control within the department
  • Drive the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements
  • Understand the risk environment within the department and manage appropriately

COMMUNICATION

  • Provide regular feedback to  managers and more senior colleagues with regard to Transfer Agency operations
  • Lead and contribute to operational, client, risk, audit and regulatory meetings as required
  • Lead and contribute to your chosen Focus Group

CHANGE MANAGEMENT

  • Create an environment that is flexible and adaptable and be a champion of change
  • Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven
  • Provide support during the implementation of change
  • Ensure  participation in the completion and implementation of department wide projects as required and  lead local team initiatives

Knowledge, Skills & Experience Required

  • Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
  • Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
  • Strong written & verbal communication skills
  • Possess excellent organisational, planning and co-ordination skills.
  • Ability to work accurately to tight deadlines
  • Proactive and able to work independently and as part of a team
  • Comprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a strong understanding of Fund Accounting, Custody and Regulatory background to Funds Industry.
  • Typically candidate will have 8-10 years experience in a similar environment including at least 3-4 years in a management capacity.

Core Competencies

  • Accurate and Precise
  • Team Oriented
  • Organised
  • Personable
  • Flexible
  • Self-reliant
  • Enthusiastic
  • Excellent communications skills
For further information, and to apply, please visit our website via the “Apply” button below.

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