SGUnited Trainee, Digital Channels Executive - Chat Banking, Consumer Banking Group (2_10) SGUnitedT

Job Function

Product Support

Traineeship Description

Digital revolutions are set to change the way we live, work and play. That's why we've spared no effort in ensuring we are at the forefront of this new generation. Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle.

Responsibilities

• Drive Chatbot Digital Channel Engagement and Roadmap
• Drive channel engagement with best in class capabilities and UX
• Execute digital communications and campaigns
• Improve channel usage & engagement
• Drive Analysis through Data
• Lead and manage Chatbot and digital initiatives
• Own customer journey and UI/UX
• Liaise with internal teams to gain buy-in and support
• Gather and produce business requirements documents
• Liaise with internal teams to ensure UAT testing and live verification timelines are performed and met
• Manage stakeholders and support online marketing efforts through channels and management of campaign sites and pages.
• Perform Chatbot as a Channel tracking and analysis
• Stay ahead on technological advances including trends on Artificial intelligence, competitive analysis & benchmarking for digital best practices
• Manage Chat related customer issues and collation of customer feedback.
• To perform customer investigation and resolve customer issues
• Identify and drive opportunities to improve productivity, efficiency and cost save for the bank

Requirements

• Strong understanding in Digital, eCommerce, Artificial Intelligence Trends and being Technologically Savvy
• Demonstrate strong ability on analytics
• Solid understanding of the digital landscape
• Strong interest on Artificial Intelligence
• Good understanding of banking products and related processes
• Excellent communication skills with the ability to instantly connect with people and manage ongoing relationships for positive outcomes
• A positive attitude in the work is a must

Competencies

• Manage stakeholders and support online marketing efforts through channels and management of campaign sites and pages.
• Perform Chatbot as a Channel tracking and analysis

Education Qualification: Degree & above

Duration of Traineeship / Attachment offered: 6 months

Training Allowance: $2500

This position is open for both recent graduates and mid-career individuals (mature and non mature). Graduates interested in this position should possess a Degree & above Qualification. Mid-career individuals from any qualification level can apply.

As part of the recruitment process, please also submit your application via . Thereafter, you will receive an email notification to go through our virtual chatbot and assessment. To apply for this role, indicate the MCF Job ID (located beside the job title) in our chatbot when asked to do so.

Job Function Product Support Traineeship Description Digital revolutions are set to change the way we live, work and play. That's why we've spared no effort in ensuring we are at the forefront of t

Skills: Product Support, Artificial Intelligence, forefront, Ecommerce, Oral Communication, Change

Experience: 0.00-1.00 Years