Sanne Mauritius

Associate Manager/Manager - Client Services

Location
Ebene City (MU)
Salary
Not Disclosed
Posted
19 Jul 2021
Closes
19 Aug 2021
Approved employers
Approved employer
Job role
Accountant
Contract type
Permanent
Hours
Full time
Experience level
Manager

Key Responsibilities

  • Responsible for all operational aspects of Unit deliverables including effective management of the resources and activities.
  • Ensure high quality service delivery within Unit.
  • Oversee, review and monitor work done by the Unit members.
  • Review timesheets, identify, and take actions for spare capacity v/s overloaded staff.
  • Provide regular updates on all operational aspects of Unit deliverables to Unit Head.
  • Identifying training needs and communicate to Unit Head.
  • Mentoring and coaching of team members.
  • Assisting in a culture of continuous process improvement.
  • Show understanding of business risks in the Global Business Sector (GBS) and approach day to day work with a risk minimisation mind-set.
  • Proactively identify areas of operational risks, prescribe actions to mitigate risk, and escalate accordingly.
  • Perform customer due diligence (CDD) as per AML Code and maintain an updated list of CDD for all companies.
  • Liaise with auditors as required (for highly technical & complex issues).
  • Attend accounting-related client meetings, internally and externally when required.
  • Review of statutory filings with ROC.
  • Review/sign off on bank account opening and ensure that banking transactions undertaken are within the company's scope of business.
  • Review accounts and ensure all details 100% correct.
  • Troubleshoot and/or assist in resolution/escalating of complex accounting issues.
  • Ensure that final deliverables to client are 100% correct in terms of quality and accuracy.
  • Review, filing or ensure timely submission of documents to Unit Head for filing of Annual returns, APS returns, PAYE return, TDS returns, VAT returns, Indian tax returns within statutory due dates.
  • Manage client relationships and service delivery for allocated clients and/or functions, ensuring that client requirements and requests are met consistently to the highest standard and within deadlines and that clients are satisfied with level of service.
  • Have regular meetings with team members to ensure proper work allocations and prioritization.

Skills and Experience required

  • 5-7 years of working experience in the Global Business Sector or an audit firm would be an advantage;
  • Holds a degree or is an ACCA or ACA qualified member
  • Demonstrate a client service mind-set when servicing the client.
  • Proficient in MS Office (Microsoft Word, Excel).
  • Good written and spoken communications skills.
  • Able to multi-task, prioritize and manage time effectively.
  • Excellent organizational and interpersonal skills.
  • Goal-oriented and an organized team player.
  • Quick learner and able to adapt in different work environment.
  • Well organised and a track record of working to tight deadlines.
  • Able to work under pressure.

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