SGUnited Trainee, Digital Product Manager, Customer Segment and Customer Science, Consumer Banking G

Job Function:

User Interface/Experience

Traineeship Description:

Our team is focused on delivering the next generation platform that is driven by AI to unlock opportunities and increase efficiency for our customers and frontline. You will be responsible for reimagining the way we interact with our clients and how we can build cognitive banking at scale across the bank. If you are keen to roll up your sleeves and dig deep into data to discover what more it can do for you We need you!

Responsibilities

Driving Employee Journey/ Customer Journey Design

Develop best in class EJs/CJs in collaboration with UX design team:As part of EJ/CJ review, perform business process review

Ensure usability testing is performed for every new EJ/CJ in collaboration with UX team and country users

Gather input from / review new EJ/CJ with Country SMEs and ensure for regional alignment in usage and functionalities.

Research/ Innovation

Provide monthly updates of market latest changes in client engagement

Manage our data library for crowd sourcing of ideas/suggestions

Support in interviews and focus groups for information sourcing

Business Management

Support journey leads in discussions for information gathering

Coordination of sessions for journey leads

Prepare story boarding of ideas/ presentations (e.g. ppt)

Tracking of key department dates

Support the analysis of data relating to key performance indicators

Collaboration and everything fun!

Coordinate with regional teams ( e.g. HK, TW)

Collaborate with teams to provide support on information required within the platform

Manage team central repository of information

Arrange for department gatherings

Requirements

Experience in Project management or Product Owner role is advantageous

Enjoys working in a fast pace environment and responding positively to changes

Delivering employee value through deep understanding of the employee job-to-be-done

Strong analytical skills to translate data into actionable plans / journeys for the employee

Experience in building strong and effective relationships with key partners within and outside the organization

Ability to communicate effectively to internal teams, key partners and executive management through storyboarding

Strong in Excel and Powerpoint

Competencies:

1. First principles of product management

2. Approach a business goal through a series of measurable framework such as D4D, 4D and value map.

Education Qualification:Degree & above

Duration of Traineeship / Attachment offered: 6 months

Training Allowance:$2500

This position is open for both recent graduates and mid-career individuals (mature and non mature).

Graduates interested in this position should possess a Degree & above Qualification.

Mid-career individuals from any qualification level can apply.

As part of the recruitment process, please also submit your application via . Thereafter, you will receive an email notification to go through our virtual chatbot and assessment. To apply for this role, indicate the MCF Job ID (located beside the job title) in our chatbot when asked to do so.

Job Function: User Interface/Experience Traineeship Description: Our team is focused on delivering the next generation platform that is driven by AI to unlock opportunities and increase efficien

Skills: Ai, Platform, Change Management, Process Improvement, Efficient, Driving, Customer Service, Data

Experience: 0.00-1.00 Years