MSFS, Investor Services – Trade Processing Team, Dublin

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Morgan Stanley Fund Services (“MSFS”) is a hedge fund administration business supporting the accounting and investor servicing needs of its hedge fund clients. The headquarters of the business are located in Purchase, New York, and other offices are maintained in Dublin, Ireland; London, England; Glasgow, Scotland; and Mumbai, India. Morgan Stanley Fund Services is committed to providing the highest standard of services to the funds that we administer. Investor Services lies at the heart of this commitment.

The global Investor Services team is charged with providing a best in class service to both our clients and their investors. The Dublin trade processing team plays a key role in meeting this goal by supporting the client facing investor services teams in both New York and Dublin.

The Dublin trade processing team plays a key role in the initial processing of investor information. This includes:

• The receipt and review of completed subscription documentation. This includes:
  • Initial review of subscription documentation for completeness.
  • Email communication to investors seeking additional information where required.
  • Email communication to investors in response to routine queries.
• The receipt and review of other investor transactions (Redemptions, transfers, etc)
• The setup on investor accounts on the firm’s systems.
• The entry of investor transactions into the firm’s systems.
• The automated distribution of statements and other correspondence to investors.

Responsibilities include:

• Providing day-to-day investor services to both the Fund Manager and the investors in the fund.
• Processing investor activity with a focus on accuracy and attention to detail.
• Keeping line management appraised of operational issues.
• Providing an effective daily hand over of processing between the other processing centres, currently in Mumbai and Bangalore.
• Participate in global projects including system enhancements and data conversions.

Service Delivery

• Monitor the receipt of client and investor information through the various communication channels.
• Ensure that all investor activity is processed in a timely and accurate manner.
• Open new investor accounts ensuring compliance with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures.
• Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures.
• Ensure that all investor activity is processed in a timely and accurate manner.
• Open new investor accounts ensuring compliance with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures.
• Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures.
• Handle routine queries from investors and fund managers in a professional and prompt manner, escalating where appropriate.
• Provide investors and their nominees with statements, contract notes and other documentation.
• Produce MIS and other internal operational reports that assist in the effective operation of the team.
• Ensuring that the records of the fund are maintained in a complete and organised manner.
• All of the above should be carried out in compliance with the Service Level Agreements agreed with each client.

Compliance

• Investor servicing requires compliance with a range of policies. The candidate should have:
  • A detailed knowledge of the offering documentation for the funds being serviced.
  • A thorough knowledge of the regulations that pertain to the domicile of the fund being serviced.
  • A thorough knowledge of our internal policies and procedures.

• A number of years prior work experience – preferably in financial services and with Investor servicing.
• Knowledge of hedge fund processing is a strong advantage.
• Good administrative and organisational skills with a particular focus on accuracy and attention to detail
• An ability to work under pressure and an ability to cope with increased work loads at month-end.
• An ability to work as part of a virtual team that is spread across different time zones and geographies.
• An ability to use key financial systems and other IT tools.
• A third level qualification – preferably in a business or numerical discipline.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.