Senior Manager, Global Services

Each one of us brings something different to Vistra, working as one team to deliver the right solution.That’s why our clients choose to work with us – the power of our combined skills makes us unstoppable.Vistra offers a unique platform for our clients and our people to seize the world of opportunities. At the heart of everything we do are our core values: Committing to clients, Working as ONE Vistra, Empowering people and Doing the Right thing.

A fantastic opportunity for the right candidate to become part of our growing Global Services team as a Senior Manager.

The Global Services team manages and facilitates the international expansion of our clients into the UK and globally; providing accounting, HR, payroll and tax solutions to businesses operating in new markets, leveraging our 71 Vistra offices, alliance partners and other professionals around the world. As the single point of accountability across the Vistra Group for the client relationship and service delivery, our team has particular expertise in supporting fast growing US headquartered Technology & Lifesciences businesses. You will help manage our clients’ journey as they move into new markets, proactively identifying issues and developing client focussed solutions. This role brings a broad range of responsibilities inclusive of both hands-on contributions and opportunities for broader leadership.

This position would be ideal for someone who is solution driven and excited by the potential of growing within the business, as we look to solidify our position as market leaders.

Key Responsibilities

• Build and maintain long term client relationships
• Client centred approach to deliver against plan and meet deadlines
• Developing client strategy unique to each client and then formalising steps to approach a client with tailored solutions to their challenges and maintain an overview of the client’s activities.
• Collaborating with functional teams to ensure we are maximising opportunities to cross sell into existing clients
• Working closely with service providers to ensure optimum service delivery at optimal price
• Maintaining risk and compliance standards in client portfolio, in collaboration with Compliance team
• Oversee client activities to introduce solutions to client’s problems proactively and challenge the status quo to bring clients the best solution

Attributes/Technical Skills

• Self-motivated, with excellent communication and client management skills.
• Quickly able to build relationships and gain trust of clients
• An expert at creative problem-solving
• Strong team player that embraces international collaboration
• Able to prioritise and ensure agreed timelines are adhered to
• Ability to identify issues and bring in experts to solve client issues
• Must be capable of managing service providers, to ensure value for money
• Competent with MS Office (Outlook, Excel, Word)

Relevant Experience

• Must have considerable senior international experience within a finance or legal department of a multinational corporate or consultancy company, minimum of 3-5 years post qualification experience

Education/Memberships

• A recognised accounting qualification is preferred, however qualification by experience would also be considered

Computer Skills

• Computer literate

General

• Some international travel may be required
• To comply with the requirements of our Quality Management System certified under ISO 9001 and our Information Security Management System certified under ISO 27001.
• To preserve and enhance the Company’s reputation by endeavouring to achieve the highest standard of work at all times.
• To undertake other duties and specified projects on an ad-hoc basis as requested

Bring Your Whole Self to Work

We’re passionate about Diversity and Inclusion at Vistra.We believe that everyone is equal and unique, and by embracing diversity it makes us better company.This creates an environment where anyone, from any background, can do their best work; Vistra is for the ambitious, the entrepreneurial, the bold.