Case Manager, Financial Solutions Group - Cork

Job Title: Case Manager Location: Mathew House, Fr Mathew Street,  Cork Who you are As part of the teams supporting customers in difficulty, you will have responsibility for management of a dedicated portfolio of customers across Personal, SME, Corporate and Property Sectors, working collaboratively as part of a dynamic team to ensure appropriate litigation / restructuring / workout strategies are put in place for our customers base. FSG plays a pivotal role in supporting our customers in financial difficulty and providing them with sustainable solutions. It also comprises the proactive credit management of previously restructured customers and/or enforcement of the Bank's security in situations where all consensual efforts to restructure borrowings have failed. The role will afford the opportunity to individuals to gain restructuring and/or workout experience as well as enhancing their people, credit and relationship management skills. Your next challenge To proactively manage a portfolio of customers across a number of sectors, providing the highest standards in customer relationship. To develop positive and professional working relationships with key internal and external teams. Achieve KPI's which will include restructuring and management of restructured portfolio of customers as well as proactive management of the Bank's relationships with external Legal advisors. Provide support to the wider team as required. What you'll need 5-10 years' experience of working in a lending and / or restructuring area of a financial services company is highly desirable. Evidence of building and maintaining relationships with clients in a challenging and fast paced environment. An ability to work on own initiative and interact as part of a highly motivated team. An ability to prioritise and plan to effectively achieve goals and to be dependable in consistently delivering reliable results. You must be APA (Loans and Regulations) at a minimum or QFA Qualified and be maintaining the required CPD quota Proficiency in Microsoft Word, Excel and Outlook. What else should you demonstrate? As part of the selection process, the successful applicant will be expected to demonstrate the competencies reflected below. Lending & Credit Analysis:  Analyse the credit and risk implications of credit proposals and make well-informed lending decisions to grow profitable business Customer Relationship Management:  Engaging the Customer and adding value Strategic Planning and Priority Setting:  getting things done effectively and efficiently Results Focus:  achieving results resiliently Leadership, Teamwork and Collaboration:  working together to deliver results Who we are AIB is a dynamic and diverse place to work. We are changing from the inside out to become a bank people can believe in. And by people, we mean our employees as well as our customers. We're one of Ireland's biggest banks, but that doesn't mean you're just a number when you work here. We're organised enough to have small teams focussed on one big initiative. Whether we're analysing data, developing an app or, lending money, we are all focussed on our customers. In each team you'll find leaders who focus as much on people as they do on function. Here, anyone who is responsible for managing people is called a people leader, not a manager. That shows our commitment and focus on the development and engagement of the people who work here. You'll find a mix of age, race and gender, where everyone has an opportunity to reach their potential. You'll find a culture of openness, positivity and respect where everyone has a voice. We are looking for the best experienced people as well as graduates. We will match your energy and enthusiasm with empowerment so that together we can build a culture that break the conventions of what our customer and employees expect of a bank. What's next? If you meet the minimum criteria and would be interested in this exciting opportunity please click apply and complete the online application. Disclaimer AIB does not accept resumes from headhunters, placement agencies or other suppliers that have not signed a formal agreement with us. Our engagement with recruitment agencies is restricted to specified hiring needs and will not accepted without direct engagement with Resourcing Team.  Therefore, any resume received from an unapproved supplier will be considered unsolicited.