REF7310I : Deputy Manager - TS : Business Analyst

Haryana, India
Competitive salary
23 Jun 2021
24 Jun 2021
Job role
Business analyst, CFO
Experience level
Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Job Description

Candidate should have between 6-9 years of experience in product and project implementation, requirements gathering and documenting. Should have experience in writing Business Solution and Functional Design Documents (FD/SRS). It is critical that the candidate have strong problem-solving, Analytical and communication skills and the willingness and flexibility to work well as part of a quality-oriented team through use of an Agile SDLC and a disciplined engineering methodology.


• BS in Computer Science or equivalent experience.

• Act as a single point of contact for all implementations.

• Coordinate with client during the overall implementation stage

• Conduct regular meetings with clients

• Prepare and Execute the implementation plan

• Good documentation skills.

• Experience in ITIL Service Delivery and Support, preferably with a formal ITIL qualification (or their equivalents outside of the ITIL framework).

• Experience working independently and as part of a team to analyze application issues working with various teams and support the products and technologies

• Ability to read and understand ERDs using data modeling tools.

• Have a working understanding of the software development lifecycle and be able to communicate incident and project status, issues, and resolutions.

• Experience in providing services to agreed SLA¿s and OLA¿s

• Experience with supporting multi-tier infrastructures

• Creative thinker with a capability to visualize the solution and document it

• Prior development experience in web-based environment will be preferred

• Should be able to work and communicate with business owners and clearly articulate the requirement

• Manage team queries and resolve them as per the business needs

• Good communication skill with pleasing personality

• Knowledge of analytics and statistics preferred

UML knowledge preferred