Business Analyst - Credit Card Partners

Competitive salary
23 Jun 2021
24 Jun 2021
Job role
Business analyst, CFO
This is an intermediate-level position responsible for the technical execution of product plans, strategies, investigations and remediations across our key white-label partner brands. The role will support Coles, Virgin Money, Bank of Queensland, Card Services, Suncorp and Qantas credit cards.The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.

  • The role provides an opportunity to work across a diverse range of initiatives, with key responsibility for:
  • serving as Subject Matter Expert (SME) on product customisation projects and influence decisions through advice, counsel, and/or facilitating services to others in area of specialization, translating technical information / concepts into a consumable format for broader audiences
  • changes to, and maintenance of back end systems to support the implementation of team strategy and ensure product CVPs are delivered to customers as designed
  • the creation and maintenance of parameter changes for key product features such as annual fees, APR, rewards program set up and more
  • documenting new products and/or changes to existing products, ensure smooth business implementation during launch process
  • investigating system behaviours, including identifying why system is not delivering as expected
  • identifying opportunities to improve efficiencies and/or reduce executional risk in relation to the delivery of credit card CVP and offers
  • participating in technology projects for small product enhancements and minor customizations
  • supporting the delivery of relevant servicing communications to customers, primarily as related to projects, regulatory and scheme mandates.
  • working with Operations and Technology with regards to process design and vendor procurement
  • Appropriately assessing risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Assume leadership role within team, including coaching/training of new recruits

Key Skills:
  • 5-8 years of relevant experience, including in Vision Plus or an equivalent platform
  • Adept at identifying and implementing opportunities for improving performance and/or customer experience, while appropriately managing related risks
  • Approaching problems from multiple perspectives, including comfort in proposing new and innovative solutions to address them
  • Strong communication (verbal& written) skills, including explanation of technical matters to Stakeholders without technical background
  • Accountable for own remit, and able to consistently operate at a high standard of quality and accuracy and within required timeframes to ensure outcomes are delivered
  • Able to develop positive and collaborative relationships with colleagues, vendors and external partners
  • Good understanding of the cards & payments industry

  • Bachelor's degree/University degree or equivalent experience

Job Family Group:
Product Management and Development

Job Family:
Product Management

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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