Customer Support Business Analyst Apprentice h/f

Grenoble, France
Competitive salary
22 Jun 2021
25 Jun 2021
Job role
Business analyst, CFO
Experience level
Entry level, Apprenticeship
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world's largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.

HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission.

HP Customer Support Department (for EMEA markets) works to make support and post-sales services a competitive sales advantage for HP, on Printing and Personal Systems

  • Innovation/Disruption in the way we support and create value for customers and our channel partners
  • Design of customer Experience improvements, so that it is perceived externally as a real differentiator vs. competitors
  • Continuous warranty and services cost reduction in order to enable better product costing as well as self-funding of our innovations

Aligning with HP's internal career development framework, HP offers you the possibility to learn in a real work environment, help you in your first steps in your work experience, give you the opportunity to develop your end of degree/master project.

Job Description

The Business Analyst Apprentice will join our Printing EMEA Category Support team, focusing on both the Consumer and Commercial customers segments across EMEA markets, with a customer installed based to serve of more than 20 millions and around 150M$ of cost budget every year
  • He/She will help the teamby providing information, analysis, business tool/solutions and recommendations in support of team efforts.
  • He/She will exercise independent judgment within defined parameters

Key responsibilities in in this role are going to be:

  • Develop analysis tools integrating an End to End view of HP CS financial and operational metrics at the right granularity (Excel/Power BI/adhoc tools)
  • Analyze and identify performance gaps, and opportunities to reduce Customer Support cost / Improve Customer Experience
  • Develop insights to serve as input for planning processes (Budget/Flash/Ops Goals) - this activity will be performed once per month, aligned to the cadence of planning cycles
  • Carry out investigation and data science projects to generate new insights on products, services, technologies, and customer experience
  • Participate in the elaboration, documentation, analysis and/or validation of new business processes which support the team innovation and optimization efforts
  • In accordance with plan and team guidance, performs/executes data collection and analysis procedures and data insight visualizations for assigned projects.
  • Collects, records, and analyses data using established protocols and processes; communicates findings to other team members for review and feedback.
  • Assists in preparation of literature and presentations for peer review, publication, and delivery at senior management level.

Knowledge and Skills
  • Problem solving, analytical thinking, and the ability to work independently
  • Understanding of scientific design and data collection methodologies, tools and statistical packages to collect, validate, and analyse datasets (e.g. Excel)
  • Good analytical skills, data analysis capabilities
  • Good written and verbal communication skills; mastery in English
  • Ability to effectively communicate research plans, proposals, and results
  • Positive attitude and willingness to learn and contribute in a team setting
  • Performs work assigned by others. But Accountable for own work

  • Collaborates with peers, junior data scientists and engineers, and functional experts
  • Typically partners with high-level Individual Contributors.
  • Supports projects requiring data science engineering.

  • Typically Pursuing a Master level degreein a STEM (Science, Technology, Engineering, Maths) or Business (MBA, MSc, Business school ) domains
  • Specialisations or solid experiences on data sciences, including mastery of data management and processing methods and tools
  • An acumen for cost management and financial topics will be a plus
  • Curiosity and experience around digital technologies


About HP

You're out to reimagine and reinvent what's possible-in your career as well as the world around you.

Soare we. We love taking on tough challenges, disrupting the status quo,and creating what's next. We're in search of talented people who areinspired by big challenges, driven to learn and grow, and dedicated tomaking a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.

From the boardroom to factory floor, we create a culture where everyone isrespected and where people can be themselves, while being a part ofsomething bigger than themselves. We celebrate the notion that you canbelong at HP and bring your authentic self to work each and every day.When you do that, you're more innovative and that helps grow our bottomline. Come to HP and thrive!