Manager, APAC Accounts Payable and Time & Expense

Company Overview
Bain & Company is the management consulting firm that the world's business leaders come to
when they want results. Bain advises clients on strategy, operations, information technology,
organization, private equity, digital transformation and strategy, and mergers and acquisition,
developing practical insights that clients act on and transferring skills that make change
stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients
have outperformed the stock market 4 to 1. Founded in 1973, Bain has 58 offices in 37 countries,
and its deep expertise and client roster cross every industry and economic sector.

Position Summary

The APAC Accounts Payable ("A/P") and Time & Expense ("T&E") Leader leads a large,
diverse, and international team focused on processing Accounts Payable and Time & Expense
transactions for Bain's APAC organization.

The role is organizational, operational, and innovative:

• Organizational: coordinating A/P and T&E activities across all APAC offices
• Operational: leading the A/P and T&E operations in New Delhi to drive efficiency and effectiveness across the organization
• Innovative: support technology and process improvements such as RPA, AI, etc

Essential Functions

APAC Operations

• Coordinates A/P and T&E activities across all countries within the APAC region.
• Works with A/P and T&E teams to ensure invoices and expenses are processed in accordance with global policies and standards.
• Supports day-to-day program administration for Corporate Card rollout together with key stakeholders (e.g., AmEx, Global Procurement).
• Continuously works to maintain and improve service levels across APAC region.
• Provides guidance on exceptional cases and ensures escalations are handled effectively.
• Handling internal & External Audits: Support Ops Compliance/Surveillance teams to ensure zero audit observations and findings.
• Manages key stakeholders and acts as key contact person to APAC partners, APAC Finance Business Partners, Office Services, etc. for A/P and T&E related issues.
• Supports Global A/P and T&E Leader in development of global standardized A/P and T&E process (e.g. SAP implementation).
• Drives local implementation of other projects in coordination with project teams and system interdependencies (e.g., SAP implementation team, Data & Analytics reporting team, etc.)
• Helps apply the lean six sigma framework to drive continuous performance improvement and drive transformation agenda.
• Establishes and reviews internal and external KPIs and drives towards defined benchmarks and targets - publish according to an agreed schedule.
• Determines resourcing requirements for APAC A/P and T&E teams.
• Provides guidance to HR team on recruiting and induction of new hires.

Operational Excellence

• Drives operational excellence in APAC, working closely with regional Finance and center of excellence teams to identify and implement process improvement and optimization initiatives to achieve best in cost operations.
• Drives further process standardization across APAC.
• Implements use cases for process automation across end-to-end process.

Leadership/management responsibilities/local impact

• Manages and supervises the APAC A/P and T&E staff in New Delhi
• Provides leadership and coaching to junior team members

Professional development, recruiting & talent planning

• Determines resourcing requirements for three-year and annual plans
• Identifying the training needs of the team and working with Global A/P and T&E Leader and HR to formulate a plan meet the training needs
• Provides guidance to HR team on recruiting and induction of new hires
• In conjunction with Local HR, reinforces communication on Professional Development

Qualifications

• Required a Bachelor's Degree in Finance, Accounting, or Management
• MBA or Master's Degree (Preferred)

Experience

• 7+ years of relevant experience in the Finance process with a focus on the Procure to Pay / T&E domain and an excellent understanding of shared services setup and delivery and process transformation
• Min. 3 years' experience in leadership roles
• Industry experience in Accounts Payable and Travel & Expense processes in a shared service environment

Knowledge, Skills, and Abilities

• Experience in a professional services environment
  Managerial experience including review, professional development, business planning, etc.
• Demonstrated experience resolving complex employee relations issues
• Experience in managing teams in a regional APAC setting
• Proven ability to successfully manage a wide range of internal and external stakeholders
• Ability to multi-task and prioritize within a fast-paced,demanding environment

Interpersonal, communication & teaming skills:

• Strong interpersonal skills and a collaborative style
• Ability to work effectively with partners in a global environment
• Ability to manage external vendors / employees effectively and independently
• Working in a diverse, international environment and able to operate at multiple levels
• Demonstrates excellent communication skills: oral, written, and active listening