Business Analyst

London, Greater London, United Kingdom, United Kingdom
Competitive salary
19 Jun 2021
07 Jul 2021
Job role
Business analyst, CFO
Group Technology
12 Month FTC

Why you should join us...
We connect with millions of people every day, make content they can't get enough of and reflect and shape the world we live in... and we do all this through the power of creativity.
We will be a digitally led entertainment and media company that creates and brings brilliant content to audiences, wherever, whenever and however they choose.

Business overview per Business Area:
The Group Technology Services teams are charged with ensuring a quality operational service across all the tools and systems, and with delivering ongoing improvements and upgrades in line with business priorities. Group Technology is central to our overall technology strategy and ensures we have the tools and tech to be Britain's largest and most loved broadcaster.

This role entails...
The Identity team is responsible for the tools and services that enable users to gain access to the systems they need to perform their day to day activities. These tools include:
  • Active Directory
  • Okta
  • Cyberark PAM
These tools are our frontline protection capabilities and are critical to the secure running of our business within the UK and internationally.
The team is accountable for all identity services including both project roadmap delivery and support, thereby operating in a DevOps capacity.
As an integral member of the Identity team, the Business Analyst is a key facilitator in the definition and delivery of ITV's Identity & Access Management and the integration of Applications & Services across ITV's Divisional Units.
The role will work closely with both the Identity Service Manager and Delivery Manager as well as the technical and project teams to ensure there is common understanding and joined up thinking within the team.

To be considered for this opportunity you will need to demonstrate the following skills:
Minimum role criteria:
  • Experience of working with an agile product team (Sprint, Kanban) utilising tools such as Trello, Jira, G-suite and Slack.
  • Technically competent with various operating systems and workplace products including Mac, Windows, iOS, G-Suite.
  • Experience of project lifecycles and transition into operational support and management
  • Experience of end to end project delivery desired
  • Media industry experience desired but not essential
  • Experience of Identity solutions desired but not essential
ITV strongly encourages applications for this role from candidates with a disability and as a Disability Confident Leader if you meet the minimum criteria for a role and you have declared that you have a disability, we'll guarantee you'll get to the next stage*.
(minimum criteria above)

The Key role criteria is as follows:
  • Organize and facilitate requirements gathering sessions with technical teams and business stakeholders. Define functional, non functional requirements and produce requirements fit and gap analysis.
  • Defining appropriate solution options and recommendations following a structured and analytical approach through identifying the problem to be solved with interviews, data analysis, processes analysis, and user needs analysis.
  • Work with the Identity Service Manager, Delivery Manager and Technical leads to continuously review the Identity Roadmap and internal demand management, ensuring user requirements & use cases are thoroughly and accurately documented and delivered via Agile methodologies (Kanban).
  • Maintain internal documentation relating to the implementation and operational management of Identity Products and Services. Define, facilitate, and drive periodic access review, certification, attestation processes.
  • Perform or assist with acceptance testing, training, operational readiness activities, and support to ensure a complete application service is successfully delivered to the business.
  • Working with Business Change Managers through implementation planning, training and communication, go-live transition and business adoption. Perform necessary follow up with partners to ensure new or modified system functionality is documented accurately and requirements have been met
  • Communicate using a variety of methods such as documents, diagrams, prototypes, story mapping, user stories and use cases.
We're happy to discuss any support/personalisation you may need during our application process as part of our reasonable adjustments approach. So we encourage you to get in touch with us if you require anything... our email is Find out more here

We want to be the most flexible employer in Media. We offer Smart working and we will support you and provide you the right environment and work/ life balance
We reach millions of people everyday, that's why having diverse talents and being an organisation where colleagues feel included is crucial to us. We have various networks who celebrate and support our colleagues. We try to embed an inclusive mindset in everything we do. Find out more here
* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.

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