Business Analyst (Service Now)

THE OPPORTUNITYThe Business Analyst will demonstrate significant practical experience of analysis methodologies, tools and techniques, obtained across a wide variety of projects, especially agile delivery.The Business Analyst will join an existing programme of work that involves the implementation of Service Now across a wide number of business areas, not just IT. They will help define the drivers, objectives, scope, high level & detailed requirements for one or more of the business areas.MAIN DUTIES AND RESPONSIBILITIES

• Works within a multidisciplinary agile team, maintaining and grooming the backlog, carrying out more detailed analysis when appropriate
• Takes responsibility for the detailed specification and modelling of holistic solutions using agile methods and techniques as required
• Takes responsibility for work to investigate business problems and opportunities, and specify required changes to business processes, people skills, information, technology and organisation structures and roles
• Works effectively with senior business and IT stakeholders, conducting investigations at a strategic level and assuring the feasibility of proposed solutions
• Engages effectively with senior stakeholders to develop and review models, communicate modelling results and resolve any issues or disagreements
• Models, simulates or prototypes the behaviour of proposed systems components to enable approval by stakeholders
• Also works with colleagues and other stakeholders to shape the analysis approach and resource planning
• Ensures the vision, drivers, objectives and benefits are understood, documented, managed and traced throughout the project lifecycle
• Manages their business analysis activities across one or more related projects
• Ensures that a holistic view is taken of the business situations investigated and that business objectives and requirements are understood
• Utilises business knowledge and experience to assess and advise on the feasibility and relevance of proposed options for business and technical change
• Undertakes impact analysis on major design options and trade-off. Makes recommendations and assesses and manages associated risks

ABOUT YOU

• Demonstrable experience of working in an agile environment, implementing Service Now
• Comfortable capturing requirements documented as epics and user stories with appropriate documentation and delivering via sprints and associated scrum meetings.
• Demonstrable experience of working with senior business stakeholders across an enterprise environment
• Has worked collaboratively with Programme and Project Managers, fellow BAs, Developers, QA, Architecture, InfoSec, Service Owners in IT and 3rd parties
• Pro-active, helping to guide and steer both the analysis and project approach
• Skilled in using Business Analysis techniques and Information Modelling tools
• Strong presentation skills, either face-to-face or online within various contexts and to a variety of audiences
• Ability to work cross-functionally, understanding the needs, objectives and constraints of those in other disciplines and functions
• Able to work collaboratively with others to achieve a common goal
• Strong commercial awareness
• Experience of legal not essential

ABOUT USDLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.OUR VALUESIn everything we do connected with our People, our Clients and our Communities, we live by these values:

• Be Supportive - we care about others, value diversity and act thoughtfully
• Be Collaborative - we give, we share and we join in
• Be Bold - we stand tall and challenge ourselves to think big
• Be Exceptional - we exceed standards and expectations

DIVERSITY AND INCLUSIONAt DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone's voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that's why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people - however your talent is packaged, whatever your background or circumstance and regardless of how you identify.We support anyone with a disability or long term health condition to ensure they have the opportunity to perform at their best. If you have not done so already, please let us know if you require any support so we can make the right adjustments and considerations should they be required.AGILE WORKINGWe know that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.PRE-ENGAGEMENT SCREENINGIn the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers.