Legal Support Business Analyst

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Position Summary:

Citi Belfast are recruiting for a Legal Support Analyst. This position is part of the team that supports Legal systems and is responsible for the maintenance, configuration, and support of those applications. The role includes training and supporting end users, troubleshooting issues, maintaining system data, performing system configurations, and working with IT and Business stakeholders on process and system improvements.

Key Responsibilities:

• Conduct timely, accurate and effective analysis and investigation of system issues to determine root cause.
• Identify, isolate, track and bring to resolution technical issues
• Daily system maintenance and administration
• Configuration of business rules in legal systems
• Review technical documents such as BRD's, MDD's, TDD's and release notes to prepare UAT test scripts and perform system set-ups.
• Monitor batch processes and timely handling of failures.
• Perform UAT on system enhancements and projects.
• Participate in testing and production checkout activities, creating and archiving all pertinent documentation.
• Support COB testing on all legal systems.
• Able to work extended hours when necessary as well as for purpose of on-call availability
• Perform end user training on legal systems.
• Design and create end user system training guides
• Support overall system initiatives and process improvements
• Act as an internal reference for identifying opportunities for system enhancements.
• Track and maintain statuses on all reported production issues and minor enhancements.
• Document and maintain SYS ADM business processes

Knowledge/Skills/Experience:

• Experience as either Business/System Analyst or Production Support Analyst
• Excellent communication skills (oral and written)
• Hands on experience with rules engines, workflow tools and business process management systems
• Proven business analysis and requirements management abilities.
• Ability to learn new technologies quickly
• Critical thinking with the ability to problem solve
• Flexible, adaptable, responsive, positive
• Must be a self-starter, learn quickly, and work productively with minimal direction under tight deadlines.
• Strong organizational and coordination skills
• Strong Excel, Visio, MS Word, MS Access, and PowerPoint skills.
• Service Excellence mindset
• Experience with Passport, Cognos and/or iManage applications preferred.
• Legal Operations Experience is a plus.
• The ideal candidate will posses experience supporting a legal technology platform used to support the management of external legal fees in a financial institution.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

What we Offer:

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

• 23 days paid annual leave
• Award winning pension scheme,
• Life assurance and
• Private medical insurance with Bupa healthcare

In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi's commitment to growing a diverse workforce.

Job Family Group:
Legal

Job Family:
Legal Support

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting