Productivity Business Analyst

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Job Purpose

The purpose of the role is to act as a versatile PMO on pan-functional Productivity initiatives. The role will be part of a lean team, setting the direction for, coordinating and managing the transformation work across Risk & CFCC functions. Working with collaborative teams in an agile environment the role holder will be expected to adopt a flexible approach across multiple initiatives. This will require the successful candidate to bring agile planning, business analysis, design thinking and delivery leadership capabilities to the work they involved with while working flexibly with business leaders, technology and the wider Productivity delivery team.

The role is broad in scope - assisting with the planning, delivery and governance of complex initiatives. The Productivity Programme is aimed at enabling better and faster risk decision making (first line and second line) in support of SCB's strategic objectives through enhancing the efficiency and effectiveness in relevant process and practice while ensuring decision making remains safe and sound, adhering to agreed risk appetite and to regulatory obligations.

The Role Responsibilities

Strategy

The Productivity Programme comprises a portfolio of cross-bank projects that require co-ordinated changes and process improvements front-to-back. This necessitates significant analytical work and stakeholder engagement (across Risk, Compliance and Front Office), working to tight deadlines and addressing sensitive potential solutions while remaining collaborative, constructive and transparent in approach.

The role holder will be responsible for assisting the delivery of a holistic analytical approach across the Programme's work, including maintaining consistency in reporting and governance across multiple projects, and also "deep diving" into selected initiatives, which may include mapping, articulating and understanding complex capabilities, activities and deliverables across Risk & CFCC's accountabilities.

Business

The role holder will be responsible for providing analysis and delivery leadership expertise to the Productivity agenda day-by-day. The intent is that this role forms part of a lean, run-ahead squad that continuously identify, analyse and present opportunities to various stakeholder groups for prioritisation and delivery using agile techniques while effectively mitigating risks and issues. The role holder will adhere to all relevant internal governance standards.

The role holder will employ best practice in change management, as well as continually focusing on Productivity's core objectives: Improving the operational efficiency and effectiveness of people, process and infrastructure within Risk & CFCC, ultimately focused on an improvement in overall client experience.

The role holder is responsible for the following in undertaking the role:

• Supporting specific initiatives, e.g. deep dives, working with SME's, into specific accountabilities in a particular geography, delivering and articulating analytical insight and expertise that is coherent with - and aligned to - the wider Programme's work
• Leveraging agile planning and design methodology to rapidly assess problems/opportunities, associated value, impacted personas/stakeholders and viable initiatives to take forward and deliver
• Providing analytical expertise and delivery leadership as part of executing specific initiatives, e.g. external outsourcing, internal outsourcing and/or building utilities around certain activities
• Supporting initiatives in executing the central Productivity roadmap

In pursuit of these responsibilities the role holder is expected to:

• Develop an overall understanding of SCB Risk function
• Engage with stakeholders at various levels across the Bank to deliver Productivity's agenda in a consensual manner, addressing complexity with continual focus on outcomes
• Realise synergies and efficiencies, and ensure consistency. in delivery of outcomes wherever possible
• Work as a team to embed agile principles and ways of working that enable rapid assessment and delivery of impactful initiatives that align with Productivity objectives

Processes

• Adopt a agile planning and rapid opportunity assessment framework to quickly identify and analyse opportunities and process related pain-points that, if resolved, would give rise to more effective and efficient risk management
• Act as an advocate for change and for the Productivity Programme and objectives where opportunity arises.
• Adhere to such other process and governance requirements as requested by line management, from time to time.
• Identify and document as-is applicable stakeholders, processes, applications used, data entry & transfer points, and business rules in order to perform analysis
• Participate in requirements gathering and produce analysis artefacts including (but not limited to) process improvement suggestions, interaction models across functions, and supporting definition & development of Risk organisation design, Risk CoE, and location model
• Support development of the target state transition approach
• Support change management activities (as required)

Risk Management

• Ensure all activity adheres to the Banks Risk Management Framework, with a specific focus on ensuring an effective framework for the management of operational risks as they pertain to the role.

Governance

• Demonstrate an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Deliver 'effective governance'; capability to challenge colleagues effectively; and willingness to work in an open and cooperative manner with all.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Programme Manager and Programme team members
• Risk & CFCC COO team
• Key Risk & CFCC colleagues
• Business leadership
• HR / Organisational Design
• Key operations and technology partners / vendors

Our Ideal Candidate

The role holder will have 5+years experience of delivering change programmes focused on process improvement / transformation within the Banking industry, ideally gained in a variety of roles and organisational contexts. In particular the role holder will demonstrate:

• An analytical approach to project work, coherently balancing and coalescing macro and micro perspectives with agility
• Domain knowledge across the Risk & CFCC space
• Experience of handling Project finances, including benefits
• Understanding of Investment & BAU Finance Processes at Standard Chartered
• Experience of the Programme Environment at Standard Chartered, particularly in the Risk &/or Compliance space
• Familiarity with the role of GBS at Standard Chartered
• Specific experience of documenting processes and requirements, including the ability to synthesise and articulate them clearly to diverse audiences
• Stakeholder management experience - facilitating working groups and partnering stakeholders to get buy in and deliver change
• Strong oral, written communication and presentation skills
• Ability to manage a diverse and challenging stakeholder community
• PMP or other similar qualifications desirable (e.g. Agile Scrum Master)

The role holder ideally also bring industry-wide knowledge and experience of best practice in an array of risk domains.

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.