Front Desk Guest Service Agent - Night Audit

Holiday Inn
15 Jun 2021
04 Jul 2021
Job role
Contract type
Full time
Night Auditor Job Description

You are to report ten minutes before shift change time. Punch time clock when checking in and also checking out.

*Initial Duties with Clerk Going Off Duty *

Count money drop for clerk you are relieving

Watch the clerk drop the money in the locked drop box

Sign your initials on the money shift verification form

Count your bank; each shift starts with $150.00

Any shortage should be documented in writing and signed by a desk clerk and auditor. Report shortage to the manager.

Check computer and make sure your shift has been keyed in and your initials are posted

*Regular duties as Auditor *

Check the day's work and correct any errors.

Run the back–up disk

Do all check systems

Clean the lobby

Set up continental breakfast

Take reservations and enter into computer

Do the audit; following the audit guidelines

The phone and movies will be turned off for cash customers

*Responsibilities and knowledge *

All Innkeeper and Franchise location of Daly Seven

The 800 number for Innkeeper and all Franchise locations of Daly Seven.

Local fax number

Local hotel number

Room types

Room rates

Room locations

When to block rooms (Manager and/or Supervisor must be notified)

How to make a phone folio

How to use reservation blocks for groups

How to do shift listing reports

How to do shift balance reports

Guidelines for the comment book

Procedures and processing of credit cards

Hotel check–in terminal

How to fill out vouchers and sign in sheets for direct bills

*Responsibility of All Shifts *

To keep Lobby clean and neat at all times.

Follow all rules given to you on the date hired

To complete correctly all daily forms and reports

To know layout of interior and exterior of property

To know the location of the main gas cut off, water, electrical, and breakers

To know the location of master keys, override keys and laundry room keys so the appropriate service can be provided if a guest has a problem

To know how to shut the computer down in case of emergency or fire

Have an emergency kit with a flashlight. (Know where it is at all times)

To know the location of the first aid supplies

To know the manager's phone number

After two weeks of training, a trainee will be required to work alone

During the 120–day probationary period the manager will continue to work with trainee a part of each day to improve your proficiency

Know how to set up American Disabilities Act (ADA) box

Refer all customers to another Daly Seven property when full at your location

Employee must be able to lift 30 pounds, bend, stoop, and go up and down stairs.
Employee required to seek assistance if unable to lift or move an item over 30 pounds.

Job Types: Full–time, Part–time

Pay: $11.50 – $12.50 per hour

* Dental insurance
* Employee discount
* Vision insurance
* 8 hour shift
* Night shift
* Weekend availability
Supplemental Pay:
* Bonus pay

COVID–19 considerations:
Front Desk stations have barriers, employees are to wear masks.

* High school or equivalent (Preferred)

* Hotel Experience: 1 year (Preferred)

Shift Availability:
* Overnight Shift (Required)

Work Location:
* One location

Work Remotely:
* No

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